Advisory Solution Consultant – CRM & Industry Workflows (West Business Services)

We are seeking a high-impact Advisory Solution Consultant to join our CRM & Industry Workflows team, supporting the West Business Services Area. This region represents some of the most dynamic, complex, and fast-paced accounts in our ecosystem—including organizations across consulting, real estate, logistics, professional services, and more.This role is ideal for someone who thrives in enterprise selling environments, is confident leading multi-threaded discovery sessions, and can translate pain points into strategic, value-based CRM solutions. You will work in close partnership with sales to build pipeline, drive compelling engagements, and position ServiceNow’s Customer Workflows, Field Service Management (FSM), Sales & Order Management (SOM), and Finance & Supply Chain Workflows capabilities to key business and IT stakeholders.What you get to do in this role:Act as a strategic advisor and technical expert on ServiceNow’s Customer and Industry Workflows, aligning our CRM vision with customer goalsLead in-depth discovery workshops and multi-level stakeholder conversations to surface operational challenges and business value opportunitiesBuild and deliver impactful, customized product demonstrations and solution narratives that speak to the customer’s strategic imperativesOwn the technical solution strategy from qualification to close across multiple stakeholders—from line-of-business leaders to the C-suiteCollaborate cross-functionally with product management, marketing, partners, and services teams to bring the best of ServiceNow to your accountsSupport strategic events, executive briefings, field marketing sessions, and partner collaborationsStay sharp on market trends, AI innovations, and competitive differentiators that elevate ServiceNow’s unique position