Customer Service Representative (CRB) (Onsite)

What you will do: The Customer Service Representative (CSR) is responsible for building customer relationships and representing the customers interests during daily operations. In addition, the CSR is to drive the moments of truth with the customer for all component events. The CSR works in close partnership with customers in order to proactively address component opportunities. The CSR must have good verbal and written communication skills, problem solving skills and be able to think critically. The CSR must also have the ability to adjust and manage priorities, have time management skills, and be self-directed. The CSR must have the ability to balance operational goals with satisfying customer commitments while maintaining profitability. Key Responsibilities: Manage customer hold process Manage profitability of customer events Fluent in English (verbal/written) Analyze and approve cost estimates, invoices, and invoice disputes Perform as a liaison between the shop and the customer Ensure export control and ITAR (International Traffic in Arms Regulations) compliance