Coordinator - Central West Ontario Health Team

The Central West Ontario Health Team (CW OHT) is a collaboration of health partners across Brampton, North Etobicoke, West Woodbridge, Malton and Bramalea. As one of the largest OHTs in the province, it serves close to 900,000 people. Together, over 275 partners including home and community care, acute care, specialty care, primary care, long-term care, mental health and addictions services, patients/clients and community support services, have come together with the goal of providing better coordinated care for the community.The Coordinator is accountable for the coordination of the CW OHT’s Primary Care Network (PCN). The role provides key administrative, outreach and operational tasks and serves as an extension of the team they support with the aim of maximizing the team’s performance. This role handles multiple, changing priorities, facilitates resolution of multiple problems that are administrative in nature, and is open to constant challenge and change within a fast-paced environment. In addition, a core component of this role is outreach and engagement with local primary care providers in the community.Accountabilities:Support outreach and engagement with local primary care providers in the community with the goal of increasing PCN membershipManages schedules for the PCN leadership, including complex meeting coordination and urgent needs related to PCN affairsDevelops presentations, briefing notes, memos, meeting agendas and formal/informal minutes for the PCN based on direction of the PCN leadership, Manager, Integrated Health Systems, and/or director/executive leadTakes initiative to brief leaders frequently, particularly in advance of meetings and to keep advised of changing priorities and issues requiring immediate attentionSupport planning and implementation of PCN events, including but not limited to the Annual General MeetingConducts secondary research and links with external partners and experts to obtain information and tools to support project activitiesResponds to confidential, complicated and/or routine inquiries from external and internal stakeholders using tact and sensitivitySupports the development and ongoing management of a customer relationship management (CRM) tool or equivalent to manage PCN member informationLiaise with partners to support patient attachmentScreens time-sensitive or confidential correspondence, triages information requests to distribute to OHT partners, and prepares routine correspondencePrepares documents (e.g. correspondence, reports, presentations, agendas, minutes, advertisements, newsletter articles, policies and procedures, financial documents, etc.) using a variety of software programs (Microsoft Excel, Word, PowerPoint)Establishes an effective electronic filing system and maintains appropriate OHT-related files (hardcopy and electronically on Microsoft Teams, SharePoint or equivalent systems)Maintains reference materials for the OHT (including internal and external distribution lists)Other duties as assigned