Guest Experience Executive

We are seeking an enthusiastic and customer-focused Guest Experience Executive to join our team in Bogor, Indonesia. As a key member of our front office, you will be responsible for ensuring exceptional guest satisfaction and creating memorable experiences for visitors to our establishment.Provide a warm welcome and professional assistance to guests throughout their stayManage guest inquiries, requests, and concerns promptly and efficientlyCoordinate with various departments to ensure seamless guest experiencesHandle check-in and check-out procedures, ensuring accuracy and timelinessMaintain up-to-date knowledge of hotel services, local attractions, and events in BogorProcess reservations and manage booking systems effectivelyAssist in resolving guest complaints and escalate issues when necessaryCollaborate with team members to achieve departmental goals and maintain high service standardsEnsure compliance with hotel policies, procedures, and industry standardsParticipate in training sessions and stay informed about new hospitality trendsAssist with special projects and additional duties as assigned by management