Summary:
This job opportunity is available for both part-time and full-time positions. As a guest service agent, your main responsibility will be to provide an exceptional experience to all our guests, from their arrival to their departure. You will be the first and last impression guests have of our resort, so it is essential to maintain high service standards at all times. You will work closely with other departments, including housekeeping and maintenance, to ensure our guests have a comfortable and enjoyable stay at Desert Canyon Resort.
Your primary duties will include responding to guests' communication, travel agents, and referral networks via email and telephone, managing reservation records, and promptly processing cancellations and modifications. You will be responsible for verifying guest reservation status, assisting them in completing registration cards, assigning rooms, and accommodating special requests if possible. Additionally, you will be required to verify the guest's method of payment and follow established credit-checking procedures.
Your other responsibilities will include filing guest and room information in designated places and ensuring that all information is accurate and up-to-date. You will also be responsible for determining a guest's reservation status and assisting them in completing registration cards. Maintaining a professional and helpful demeanor at all times while working with guests and other staff members is crucial.
Qualifications:
High school diploma or equivalent.
A strong desire to make an impact on other people
An outgoing and engaging personality
Computer skills
Excellent verbal and written communication skills
Ability to work in a fast-paced setting
Ability to stand for the duration of the shift
Must be available to work various shifts, including weekends and holidays
Essential Functions:
Demonstrate and promote a strong commitment to providing over-the-top hospitality.
Covers the Front Desk or phones for co-workers to cover breaks.
Maintains a positive attitude toward guests and co-workers.
Be a team player, showing enthusiasm while assisting others.
Be aware of all front office procedures and assist with duties when necessary.
Assists with team training as needed.
Reports unusual occurrences or requests to the lodge manager
Answers all incoming calls promptly with a smile, eager and willing to assist.
Prepares and coordinates daily deliveries.
Process reservations by telephone, mail, and email efficiently and accurately to ensure guest satisfaction.
Assist guests with check-in processes.
Assist guests with check-out processes.
Handles daily email correspondence. Responds to inquiries and make reservations as needed.
Sets and checks trace messages to follow up on guest reservations and requests.
Be involved in cross-training with other departments so that assistance can be given as needed.
Maintains a clean and organized workstation to present a professional appearance.
Suggests improvements to management to improve the quality of guest service.
Work closely with the housekeeping department on check-outs, moves, etc.
Greet guests promptly with a smile, both eager and willing to assist.
Reads and responds to individual work emails.
Be a "hands-on" team leader and teach and lead by example. Empower employees by listening to their suggestions and feedback.