Guest Services Coordinator
The Guest Services Coordinator is our guest’s first contact for information and a warm welcome to Leavenworth. This position plays a critical support role for the overall event and marketing teams as well as the effectiveness of the Visitor Center and the services we provide.
Customer Service
· Familiarize and share information about Chamber members’ offerings, locations, hours, etc.
· Answer phones, greet visitors, respond to email requests and mail visitor information.
· Educate visitors on how to enjoy Leavenworth.
· Assist with lodging, activity, shopping, and service member referrals.
· Stay up to date on event offerings around town, maintain events posters and help manage event calendar.
· Visitor Center Brochure maintenance. (stock racks, request refills, etc.)
· Keep lists on website updated (restaurants, shopping, activities)
· Organize requests from large groups coming to Leavenworth wanting Visitor Guides, Maps, etc.
· Update and stock Family Activity, Pet Friendly, Vegan & Gluten Free Guides.
· Process Visitor Complaints – written, sent or given to Director.
· Merchandise Sales – accurately enter merchandise into Square, process credit cards, make change.
· Restock and maintain merchandise displays.
· Update and stock Relocation and School Report packets.
· Print labels from the electronic tourism lists sent to us, prepare mailings.
Office Administration
· Post Office, postage and bulk mailing
· Copying, emails, and filing
· Square credit card payment system, cash handling
Event & Office Support
· Provide administrative support to Executive Director, Media Director, and Event Director for special projects and events.
· Proofreading print and electronic documents before they go out to membership/guests or to the printer.
· Update Member Information on website
· Event support for Winter Karneval, Maifest, Oktoberfest and Christmastown/Village of Lights.
· Keep lobby, work area and restroom clean (vacuum, wipe down glass, empty garbage and recycling, etc.)
Minimum Qualifications
· Have an interest in, respect for, and ability to work with the public and provide destination information.
· Strong interpersonal skills.
· Commitment to clear, kind and professional communication
· Ability to be flexible and adapt to changing circumstances due to seasonal events and responsibilities.
· Ability to work actively indoors and out in a variety of conditions and share an open office space.
· Commitment to equity, diversity, and inclusion within our community.
· Current First Aid and CPR certifications or willingness to obtain.
· Experience with Microsoft Office (Word, Excel, Outlook, Powerpoint) is helpful.
· Previous customer service is helpful but not required.
· Ability to safely lift up to 50 pounds.
· Positive attitude and team player!
Full Time Position
32 to 40 hours per week,
Schedule is TBD but does include weekends. A typical schedule is Friday - Tuesday, 9:00 a.m. to 6:00 p.m.