Reports to: Lodge Manager
Variable hours part-time / Full time
Our housekeeping team plays a crucial role in our daily operations. They are responsible for maintaining the highest standards of cleanliness in our resort condominium units while cooperating with and supporting their colleagues, reporting any maintenance issues, and working efficiently. This position may require working on Sundays to Mondays, with days off during the week.
Our condominiums consist of one, two, and four bedrooms and kitchens, bathrooms, and living rooms. Housekeeping duties include preparing each unit for guests' arrival by ensuring that they are properly cleaned, sanitized, and dust-free and that the beds are made. The housekeeping team works together to ensure every condominium is in excellent condition. All necessary supplies and equipment are provided.
Our team emphasizes teamwork and collaboration to ensure all units are prepared for guests' arrival on time. Since not all condominiums require the same attention and time, we work together to meet our daily targets.
Responsibilities
· Routinely perform all housekeeping duties necessary to clean assigned condominium units and common areas using standard procedures in cleaning and maintenance (including laundry, making beds, vacuuming, wiping, mopping, polishing, sanitizing, etc.) to ensure guest satisfaction.
· Replenish supplies such as kitchenware and toiletries. Sort, wash, fold and carry linens as needed.
· Ensure that laundry is processed or delivered appropriately, including loading/unloading, carrying or otherwise transporting, as needed.
· Move furniture to clean all areas; assist others with heavy lifting, as needed.
· Clean storage and exterior areas as needed.
· Actively listen and positively accept comments from guests and owners as they happen, and report these to your immediate supervisor. Leave guests and owners with the impression that they are welcome, that they are appreciated, and that they have been heard.
· Maintain a professional attitude and composure at all times, and specifically while in the presence of resort guests, owners, and other employees.
· Other duties may become necessary from time to time. Assist Housekeeping team members during increased business demand periods, inclement weather, emergencies, etc.
High School Diploma / secondary education / equivalent plus at least one year of housekeeping experience. Previous extended-stay property experience or experience in a hotel, resort, or other of similar size and complexity is preferred.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal-opportunity workplace.