Director of Guest Services

Opportunity to be the culture leader of the rooms department and responsible for ensuring the guest experience is best in class.  Inspire and motivate others to levels of exceptional performance to ensure our guest and team member satisfaction is unparalleled.  A champion of the brand and our values, this role is impactful in achieving our desired financial results and outcomes.Lead by example and uphold brand standards, target guest needs, and ensure team member engagement.Oversee and maintain operations to ensure performance at the highest level of guest satisfaction and service excellenceCreate an elevated and distinctive experience for our guests while providing day-to-day leadership and guidance to team members.A thoughtful operator with an ability to manage both short and long-term financial objectives, adding value and managing outcomes through a balanced lensMaintain and champion the Auberge Resorts Collection Culture on property.Maintain knowledge of market trends, property systems, and standards.