Desktop Technician

Provide phone support and direct user assistance for use of computer hardware and software, including printing, installation, email, and operating systems.Interact with end users to identify and resolve a variety of issues related to desktops, laptops, printers, and server or network connectivity.Open and log trouble tickets in ticket tracking system to track issues from identification through resolution.Perform user education and other administrative tasks such as mobile phone and laptop inventory control activities.Manage consumables inventory (e.g., toner) and assist with annual inventory.Escalate any outstanding issues to senior-level technicians or engineers.Install, configure, and troubleshoot issues with hardware and software.Maintain desktops, configure laptops, create accounts, access, and permissions.Maintain printers and assist with relocation of staff and equipment moves.Assist users with video teleconferencing services.Assist with the use of computer hardware and software, including printing, installation, word processing, email, and operating systems.