Assistant Manager of Billing

Crowell & Moring LLP is an international law firm with offices in the United States, Europe, MENA, and Asia that represents clients in litigation and arbitration, regulatory and policy, and transactional and corporate matters. The firm is internationally recognized for its representation of Fortune 500 companies in high-stakes litigation and government-facing matters, as well as its ongoing commitment to pro bono service and diversity, equity, and inclusion.Job SummaryThe Assistant Manager of Billing leads the billing operations within their designated team, focusing on achieving efficiency, accuracy, and adherence to firm policies.  This role is pivotal in delivering high-quality service to both internal and external clients, managing daily operations, and ensuring tasks are effectively allocated and completed on time.Job ResponsibilitiesDirects daily billing activities including the processing billing edits, issuing invoices and handling reporting requirements, ensuring timeliness and accuracy.Aligns team resources for optimal service delivery, offering support and coverage as needed, including outside of normal business hours.Assigns workload and supervises major billing projects, providing guidance on complex billing arrangements.Maintains compliance with client rates, e-billing requirements and adherence to outside counsel guidelines, while proactively addressing related issues.Collaborates with Collections, Accounts Payable, Conflicts, and E-Billing teams to resolve discrepancies and improve current processes.Communicates with Billing Partners and external clients, as appropriate, to respond to inquiries and resolve issues.Conducts annual performance evaluations, identifies training needs, and provides mentoring and performance management to enhance team capabilities.Monitors periodic billing and ebilling status reports to ensure timely and accurate completion.Partners with the Collections team to resolve unallocated cash balances and address billing issues impacting the collection process.Maintains and updates client billing instructions and ensures the smooth introduction of Billing Coordinators to their assigned teams and billing lawyers.Proactively identifies and develops solutions to reduce internal work cycles and eliminate process inefficiencies.