DescriptionAmazon Web Services (AWS) is seeking a Manager, Technical Program Management to join our Data Center Community Central Operations organization. As part of our mission to provide industry-leading cloud computing services, we need a manager to lead a group of talented individuals who drive improvements in our data center operations through effective program management and cross-functional collaboration. If you have experience leading teams on complex projects and have a passion for technology, we encourage you to apply for this exciting opportunity.What you will own: You will lead a team of technical program managers charged with optimizing fleet performance by service team. You will lead collaboration with business and technical teams to deliver world-class solutions that are highly scalable, secure, and flexible while maintaining a strong customer focus. You will work with stakeholders and multiple business teams to identify, define, and specify solutions meeting data center operational requirements. You will work with multiple teams globally to deliver those solutions. You will be the face and voice of global Data Center Operations and ensure all stakeholders are aware of successes, risks and status. You will tailor your communications to specific audiences and communicate clearly and concisely to both business and technical audiences. You will guide strategy owned by service, hardware and software teams to optimize fleet health and operational excellence. You should be comfortable influencing at the senior executive level by leveraging diverse data points and long-term thinking.AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Key job responsibilities
Manage, grow and develop a team of technical program managers, promoting a culture of inclusion, innovation and performance
Lead the service aligned TPM team, defining strategy and vision for the team and building buy in with partners and internal customers (service teams)
Develop, monitor and evaluate key performance indicators to drive optimization of operational investment
Lead large-scope programmatic technical operations enhancements, including implementing critical business initiatives across the global fleet
Collaborate with project stakeholders in multiple business and technical teams to define and deliver on agreed milestones. Anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs. Plan and coordinate events including facilitation and action item management.
Drive effective teamwork, communication, collaboration and commitment across multiple disparate groups with competing priorities
Provide concise written and verbal communication to a wide variety of stakeholders ranging from project summaries to stakeholders, summary of technical discussions, or communications with Senior Executives for strategic decisions.
About the teamAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.We are open to hiring candidates to work out of one of the following locations:Herndon, VA, USA | Seattle, WA, USA | Virtual Location - WABasic Qualifications
Bachelor’s degree in business, science, engineering or related discipline or equivalent experience
7+ years of technical product or program management experience
5+ years of people management in a high performing technical program management or engineering environment
Preferred Qualifications
Master’s Degree or advanced professional degree.
Good understanding of data center technologies.
Familiarity with the AWS product suite.
Experience of leading teams across multiple locations.
Experience with and deep understanding of multiple project management methodologies.
Exceptional analytical, quantitative, communication, and presentation skills.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $147,200/year in our lowest geographic market up to $254,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.