Operations Support Engineer

Eaton’s Electrical division is currently seeking an Operations Support Engineer.The expected annual salary range for this role is $91,500 - $134,200 a year.Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.What you’ll do:The responsibility of this position includes overseeing day-to-day operations of the office, including field service manpower, engineering, and sales support for the operation. Requiring minimal supervision, the Operations Engineer will assist in managing the Area’s job schedule and backlog, including preparation of job plans, budgets, schedules, personnel requirements and/or other tasks as required. The Engineer will also assist the Area Manager and/or Supervisor in developing short term business financial forecasts and assume responsibilities as the Area’s Electrical Administrator to ensure compliance with State laws, rules, and regulations. The Operations Engineer regularly works with and provides technical support for Field Service Engineers (CSE’s) and Operations teams as they execute jobs. The Operations Engineer assumes all responsibilities as the Area’s Electrical Administrator to ensure compliance with State laws, rules and regulations. Continuously improve personal, technical and professional business skills enabling incumbent to service products to customer’s satisfaction through keeping current with product technology as measured by ability to troubleshoot and repair various products and to instruct others. Provide timely, detailed and accurate reports on service work performed, product performance, and warranty liabilities to company expense and time allocation. Become computer efficient using laptops provided and mastering all required software. Maintain all service equipment including all test equipment, tools issued to meet specifications and requirements; maintain sufficient inventory to respond to standard calls. Develop and maintain effective relationships with customers, support Sales with initial and follow-up quotations for customers, interface and coordinate with other plants and business units within the company and outside vendors to procure parts and services for the area. Provide customers support via phone or on-site consultation in an on-call service environment. Proven customer service, sales ability, and ability to handle irate or difficult customers and gain satisfaction. Demonstrate safety consciousness in equipment handling, electrical and electronic procedures, and the unique situations encountered at diverse work sites. All other duties as assignedQualifications:Required (Basic) Qualifications: High School Diploma or GED from an accredited institution Must hold a valid Washington State Administrator License Minimum of 3 years of Electrical Administrator experience Minimum of 3 years leading and managing large scale projects of complex scope Must possess and maintain a valid and unrestricted driver’s license No relocation benefit is being offered for this position. Only candidates residing within 50 miles of Tukwila, WA will be considered Must be legally authorized to work in the United States without company sponsorship now or in the futurePreferred Qualifications: Bachelor's degree in engineering (electrical, mechanical or engineering technology) Washington State 01 Electrical License or 07/07E Specialty Electrical license Knowledge and understanding of the Electrical industry, products and solutions.Skills:Position Success Criteria: Candidate requires minimal supervision to manage the Area’s job schedule and backlog Candidate must demonstrate strong organizational, project, time and task management skills, with use of personal computers and software systems to manage and track numerous priorities. Demonstrated ability to develop and maintain customer relationships and resolve complaints. Demonstrates financial and commercial knowledge. Strength in leadership and coaching/mentoring of both field and office personnel. Candidate needs to have a working knowledge of the overall sales function, customer channels to market, and negotiation techniques and must be able to assist in the generation of proposals and negotiations Must submit to periodic customer required background and drug screenings.We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.