Service Center Supervisor

Under the general guidance of the Service Center Manager, the Service Center Operations Supervisor will help support a team of people (may include drivers and driver assistants) related to transportation at a Service Center to exceed our customers’ expectations. They will assist the Service Center Manager to ensure the location meets or exceeds environmental health, safety, and regulatory compliance, DOT regulations, production, and waste management goals. The Service Center Operations Supervisor should have working knowledge of equipment types, which may include box trucks, vans, roll-offs, and tankers.Primary Responsibilities (Essential Functions): The main duties and responsibilities. Leadership & Strategy Support· Provide support to the service center by coaching employees within their service center through continuous coaching and feedback on performance.· Assist in the recruitment and hiring of service center transportation employees and drivers.· Conducts regular meetings such as daily Tailgate Talks or Gameplan Meetings and monthly Safety Committee to keep their teams informed of current issues and events, procedural/operational changes, and new developments in the department.· Provide technical support to transportation staff, assist in the content development and deployment of technical training.· As a continual learner, stay updated on regulations and industry developments.Safety, Security, and Compliance· Promotes Safety and Security initiatives across the entire team at their service center.· Assist in monitoring safety rules and practices to help ensure a safe and healthy work environmental for all employees at their service center,· Reports and responds to service center incidents and escalates to the Service Manager; assists with identifying the cause when accidents or incidents.· Ensures all employees are knowledgeable about any potential or known hazards and takes all necessary precautions. Occasionally, may conduct crew Safety Meetings.· Provides and assists with ensuring compliance with personal protective equipment for their employees.· Communicates and assists with trainings related to safety protocols and compliance measures to ensure operational efficiency and regulatory adherence at their service center. Customer Experience· Drives superior customer satisfaction through team performance with adherence to customer SLAs and KPIs at their service center.· Will act with urgency to escalate customer issues to maintain high service levelRoute Management Assistance· Assists with route management processes within their service center, working alongside the Service Manager, ensuring alignment with company goals and safety and regulatory requirements.· Assists with route scheduling to ensure all scheduled customers will be serviced by the end of day. Redirect manpower and resources as required, to service customers on routes that may have operational difficulties (i.e., vehicle breakdown, vehicle accident, or completely full truck).· Assist with driver debrief process for every route. Ensure there is documentation (manifest, PDT receipt, etc.) for every customer transaction. Update route comments as required.· Perform “ride-alongs” and “spot checks,” ensuring drivers operate and work safely, efficiently, productively, and deliver a high level of customer service.Service Center Duties· Completes daily yard walks and regular equipment audits to ensure compliance with DOT regulations.· Assigns work to employees and provides supervision of their activities throughout the shift.· In cooperation with Human Resources Department and the Service Center Manager, assist with staff, including onboarding, development and some aspects of discipline.· Stays updated on changes to 10-day management regulations and industry standards.· Assist with ensuring drivers are operating to DOT regulations.· Participate in the maintenance of Driver Qualification Files, DOT Log Files and Vehicle Condition Reports for all drivers at the service center and equipment. Helps to ensure DQF, DOT Logs and VCR are accurate and complete; must maintain DOT files.Performs other related duties and/or project work as required or requested.Work Environment:· Required to wear company-provided personal protective equipment including eye protection, foot protection, hard hat, Tyvek coveralls, and respirator.· Willingness and ability to travel as needed 20% or less of the time to visit customer sites and service customers.· Ability to maneuver around heavy equipment including bending, climbing, crawling, manual dexterity, and occasionally lifting and carrying objects weighing up to 50 pounds.  · Willingness and ability to work in a hands-on manner to execute key initiatives and activities.· Must be able to pass a DEA background check when relevant.· Must be willing and able to abide by Clean Earth’s Core Values and Code of Conduct