Work Schedule:Part-time; schedule is somewhat flexible with approximately four, 4-hour shifts Monday-Thursday.General Description:The Sr. Administrative Assistant for the Couple & Family Therapy Center (CFTC) works closely with the Clinic Director (PLUfaculty) and one Clinic Staff (graduate student) to facilitate the day-to-day operations of theCFTC. This position provides case management for clients seeking therapy services at the Center, including managing phone calls, questionnaires, referrals, and post-therapy feedback, training new Clinic Staff, conducting client/therapist assignments, updating the training manual for students, managing the electronic health recording (EHR) system, keeping track of subscriptions, and placing work orders. The position is in-person and reports to the Clinic Director.Essential Functions and Responsibilities:
Communicate regularly with Clinic Director, staff, and students about issues pertaining to the running of theCFTC.
Ensure that theCFTCis in working condition: place work orders as needed, tidy up before/after sessions.
Manage monthly order supply list.
Conduct quarterly reviews of client files and provide feedback to therapists.
Meet twice-monthly with the Clinic Director and Clinic Staff.
Facilitate initial phone calls and screening questionnaires for clients wanting to be seen at the Center to determine appropriateness for services.
Create new case files inEHRsystem and manage client assignments.
Communicate new assignments clearly to student therapists.
Provide crisis management and outside therapy resource referrals for clients as needed.
Conduct therapy evaluation interviews with recent clients.
Work with Clinic Director to review training manual for incoming student therapists and maintain forms, records, and protocols to align with professional standards and ethics.
Work with Clinic Director to train new Clinic Staff and student therapists who work at the Center before beginning their internships in the community.
Manage Center-related subscriptions, including advertising for theCFTCand the electronic health record (EHR) system.
Perform other duties as assigned.
Knowledge, Skills, and Abilities:
Excellent interpersonal and communication skills.
Demonstrated strength to work effectively with a diverse student body and client/community context with a particular focus on providing equitable care experiences for people of color and other marginalized populations.
Ability to work well within a team, as well as with community partners.
Strength in administrative skills necessary for running the center.
Ability to maintain a high level of confidentiality.
Competency or ability to develop competency with computer processes, includingEHRsystems, Word, and Excel.
Required Qualifications:
1.5 years of customer service or other job-related experience. Education may substitute for some experience.
High school diploma orGED.
Finalist applicants must satisfactorily complete pre-employment background check and declaration regarding sexual misconduct with references, subject to verification.
Preferred Qualifications:
Bachelor's degree.
Other Information:PLUis a small, private university where caring means more than kindness and consideration - it means a bold commitment to expanding well-being, opportunity, and justice. BecausePLUis a community committed to the creation and advancement of knowledge through diversity and inclusion, the university actively recruits a dive