Field IT Support Technician
Pay Range: $18-$25.00 per hour
Contract Length: 90 Days (Potential for Extension)
Mullan, ID 83846
Position Summary
Catapult is seeking a skilled Field IT Support Technician to provide hands-on, on-site technical assistance for computer systems and IT infrastructure. This role involves traveling to end-user locations to troubleshoot issues, perform hardware/software installations, and support IT project deployments. The technician plays a key role in maintaining smooth day-to-day operations by resolving technical issues and assisting with upgrades, equipment reclamation, e-waste processing, and user training.
Key Responsibilities
On-Site Technical Support
Report to the Senior IT Systems Administrator at the Mullan site.
Work on-site Monday through Friday, 9 AM–5 PM, following assigned or scheduled tasks.
MSHA Certification Requirement
Must complete MSHA Certification (sponsored by IT).
Until certification is complete, technician must be accompanied by senior staff in all work areas, including above and below ground.
Troubleshooting & Issue Resolution
Identify and resolve hardware, software, and basic network problems.
Escalate complex or permission-restricted issues to senior IT staff through proactive ticketing.
Hardware & Software Installation
Set up and configure computers and peripherals, including laptops, desktops, monitors, printers, keyboards, and scanners.
System Maintenance & Upgrades
Perform scheduled and as-needed maintenance or upgrades on user systems, under direction from senior IT personnel.
End-User Training
Deliver in-person quick-start or on-demand training to users on new hardware or software tools.
Documentation & Reporting
Keep detailed records of repairs, maintenance, and service activities.
Flag missing documentation or knowledge base gaps for senior IT staff review.
Team Communication & Collaboration
Effectively communicate with users and IT team members.
Translate technical issues for non-technical users and provide warm hand-offs for escalated issues.
Qualifications & Skills
Technical Knowledge: Solid understanding of hardware, operating systems, networking, and common business software.
Problem-Solving: Able to independently resolve issues and know when to escalate.
Communication: Strong verbal and written communication skills, with the ability to clearly explain technical solutions.
Collaboration: Comfortable working both independently and as part of a team.
Customer Service: Focused on providing responsive, professional support to all end users.
Adaptability: Capable of working in varied environments and handling shifting priorities.
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