We’re looking for a Front Desk Assistant to assist guests with their requests and balance accounts from the day shift. Front Desk Assistant responsibilities include checking in guests, handling their requests and taking reservations. The Night Auditor also reconciles all accounts, processes invoices . Ultimately, you will provide excellent customer service to guests and keep the front desk and accounting operations running smoothly.
Choice Hotel discounts available after 90 days on the job with punctual attendance.
Shift openings include 7-3,3-11 and as needed 7-3, 3-11, 11-7. Must be flexible to work different shifts as needed.
Job Description:
Responsible for checking guests into and out of the hotel as well as answering phone calls and customer inquiries
Checks guests into and out of the hotel in an accurate, speedy, and courteous manner
Efficiently handles all payments received whether they are cash or credit card
Ensures that all hotel keys are distributed to the appropriate parties and that guest privacy is maintained
Offers guests assistance whenever possible
Responsible for running the night audit reports properly
Answers inquiries about hotel policies and services
Responsible for positively representing and promoting the property
Ensures systems and procedures are in place and followed for guest safety and security
Prepares complimentary breakfast for guest(Night Auditor)
Ensures cleaning tasks are done properly and accordingly
Laundry
Skills
Proven experience as a Front desk agent or in a similar role, preferably in the hospitality industry
Experience with accounting and facilities management software
Excellent math skills
An eye for detail
Good problem-solving skills
Strong customer service skills
The ability to multitask
Strong written and verbal communication skills
Availability to work overnight
BA in accounting, finance or relevant field preferred but not required