Do you want to be part of a coffee community? Do you love trying new experiences and sharing them with others? Do you enjoy making others day better? If the answer to any of these is yes please read on.
As a Shop Manager of Grind Central Espresso you will have the opportunity to better your leadership abilities and develop strong relationships within the community while making and drinking delicious coffee.
Our ideal candidate has an ability to meet both the spoken and unspoken needs of their customers and their team. They are organized, self motivated and fix problems in the short term while solving them in the long term.
Essential Duties May Include:
Your primary role will be working along side the team to meet customers needs and grow the business.
Creating memorable service experiences through quality product and interactions
Demonstrate leadership of the store by ensuring cleanliness and organization.
Follow and enforce Grind’s policies and procedures including safety, health, security, maintenance, and cash handling.
Maintain inventory of food and beverage items
Organize and monitor inventory
Manage and control waste
Monitor daily, weekly and monthly sales and growth
Ensure customer feedback and concerns are addressed within a timely manner.
Lead the team in serving customers according to speed of service standards.
Plan and execute the deployment of staff to ensure that all team members work effectively together to provide superior customer service.
Contribute to the development of the team by providing regular coaching and feedback to build their knowledge and skills. Recognize and respond to performance issues as appropriate
Manage store promotions. Follow-up and ensure staff knowledge and execution of promotions, new products and seasonal items.
Identifying strategies to retain and attract new customers
Reporting directly to the owner you will support our business development efforts
To be successful in this position you need to be self-driven and disciplined. You'll need to be comfortable providing actionable feedback for team allowing them to grow in their positions. You must have a genuine interest in better the lives of those around you.
Required:
A minimum of one years of retail leadership experience
Continuous demonstrated ability to lead and provide excellent customer service
Ability to drive sales and control costs
Experience coaching, training, and developing others
Excellent communication and interpersonal skills
Effective time management and delegation skills
Manager should be able to achieve excellent customer service while creating an experience to be remembered.
35+ Hours Per Week
If you believe in the pursuit of excellence and providing a great customer service experience, come join our family.