JA Bertsch is looking for a Customer Service/ Dispatcher to join our JA Bertsch Home Team!
Do you love helping people? Do you want to work in a supportive, fun and healthy work environment? Do you want to grow in your career? If you've answered yes. Don't wait, apply today!
JA Bertsch is North Idaho's choice for Residential HVAC, recently winning Best of North Idaho for the 8th time in 2024.
Our Mission: To elevate our team’s unity and strength, creating an environment that ensures our clients’ utmost comfort and trust in our services.
Our Vision: To bring comfort, safety, and trust to every home.
Our Core Values: Honesty & Integrity Always.
Job Summary, Essential Duties and Responsibilities
The essential functions include, but are not limited to the following:
Answer phones for incoming calls and make outgoing calls.
Call to schedule tune-ups and other calls to fill the service schedule.
Schedule appts in Service Titan.
Set up new customer accounts, updating existing accounts in Service Titan.
Make calls confirming appointments.
Dispatch service techs.
Debrief technicians and manage parts board.
Run payments in Service Titan.
Place ordered parts on the board that service techs call in.
Sell and set up Comfort Clubs.
Sell Duct & Dryer Vent Cleanings.
Note when tune ups are scheduled or voicemail is left and when tune up is completed.
Schedule 1 year tune ups as needed.
Greet & assist walk-in customers.
Requirements and Qualifications:
High school diploma or equivalent.
2+ years of experience in customer service.
Must have Reliable Transportation.
Must pass a background check and drug screening.
Able to work independently and as part of a team.
Excellent oral, written, and interpersonal communication skills.
Strong organizational skills.
40 hours a week 7:30am to 4:30pm Monday through Friday
Benefits include:
Paid Medical, Dental, Vision and Life Insurance
Matched 401K @ 4% by the company
HSA Account Available
8 paid Holidays off (including your birthday)
Etc