FIDALGO BAY RV RESORT
POSITION DESCRIPTION
Title: Front Desk Agent
Supervisor: General Manager
Salary: $16.66 - $18.50 per hour
Hours: Varying Hours Depending on Season
Monday through Friday, and weekends
Duration: Based on Available Funding, Seasonal, Part-time or Full-time
The Front Desk position will report to and work under the supervision of the front desk training clerk with overall indirect supervision from the Resort Manager. The position will create a productive and positive atmosphere at the desk; maintain a friendly and cooperative relationships with all employees; maintain a professional appearance and demeanor at all times. The position must know and adhere to all policies, procedures, and standards to ensure that front desk operations are running efficiently and professionally at all times.
Responsibilities:
1. Greets, registers, and assigns sites to guests of the Resort
2. Verifies customers’ credit, and establishes how the customer will pay for the accommodation
3. Keeps records of site availability and guests’ accounts, using software as directed by supervisor
4. Computes bills, collects payments, and makes change for guests
5. Performs simple bookkeeping activities, such as balancing cash accounts
6. Reviews accounts and charges with guests during the check-in/check-out process
7. Posts charges, such as those for sites, pets, extra vehicles, etc. by using established software
8. Contacts maintenance staff when guests report problems
9. Makes and confirms reservations, and transmits and receives messages, using telephones or email
10. Answers inquiries pertaining to registration of guests, shopping, dining, entertainment and travel directions
11. Records guest comments or complaints, referring customers to managers as necessary
12. Date-stamps, sorts, and racks incoming mail and messages
13. Ensures the Front Desk and Store is kept neat and clean at all times, and free from any hazards
14. Performs other duties as assigned
Required Qualifications:
Must obtain First Aid and CPR certifications within 6 months of hire.
Must be reliable, dependable, flexible, and customer-service orientated
Must be able to communicate and/or convey information verbally and in written form, in a clear, concise, accurate and professional manner
Must have strong computer and keyboarding skills to input, retrieve, and compile data
Must be effective at listening, understanding, and clarifying the concerns and issues raised by co-workers, supervisors, and guests
Must be able to follow oral and written instructions
Must be able to establish and maintain effective and cooperative working relationships
Must be able to lift/carry up to 20lbs
Working Conditions:
Physical Demands: Long periods of sitting (60% of time); occasional bending, crouching, stooping, stretching, reaching, lifting, carrying, and pushing (20% of time); and occasional standing and walking (20% of time). Occasionally lifts/carries up to 20lbs. Must possess manual dexterity sufficient to use office equipment with frequent repetitive motion such as writing, typing, cash-handling, and phone use. Must possess the ability to view print on a computer screen and/or paper document; the ability to speak and hear exchanging information with end users by telephone Mental/Visual Demands: Frequent mental and/or visual attention to task is required. Occasionally work requires heavy concentration. Frequent interruptions. Tasks involve eye-hand coordination. Working Environment: Work environment is mainly indoors with heat and some air conditioning. Must sit or stand at the front desk for the majority of shift. Occasionally works alone without benefit of supervisor or co-worker. Unavoidable hazards/risks: Work requires minimal risks which require safety precautions (using some cleaning chemicals for light cleaning). Protective clothing or equipment may be required (goggles, gloves, masks, boots, etc.)