Tired of the grind of the big nationals? We have a great atmosphere and environment. Consider joining our team. Body shop estimator position available. Lynnwood location. We use Audatex estimating. Mitchell and CCC users will easily transition to this platform and we will train.
Current benefits are full medical and dental paid by the company, paid holidays, paid vacation, paid sick pay.
This position will work closely with our customers and will seek to have a high closing ratio on estimates. For this reason, the candidate should have a friendly, cheerful, outgoing personality and an ability to warmly make every effort to make the customer feel comfortable and welcome during the sales and estimate process, or when visiting our shop.
Non-drp low key environment. Candidate will have to work directly with insurance companies, insurance adjusters, customer pay customers, fleet account customers, county account customers, federal account customers and dealership customers.
Responsibilities will include but not be limited to:
1. Greet each customer in a cheerful, positive manner. Make every effort to
make the customer feel comfortable and welcome during the sales and
estimate process, or when visiting our shop.
2. Educate each customer about the process of getting a vehicle repaired,
including insurance procedures, motorists’ bill of rights, repair techniques,
safety, value, etc.
3. Assertively inform customers that you feel our shop is the best place for
them to have their car repaired and that you sincerely want their business.
4. Maintain company dress code that characterizes professionalism and
trust.
5. Develop a follow-up system for all estimates not captured and for all
completed jobs. Customer dissatisfaction issues should be dealt with
swiftly and effectively.
6. Prepare all estimates in an accurate and efficient manner, keeping in mind
that the estimate later becomes the blueprint for the repairs. Accuracy and
detail cannot be overstressed. Include every task on the estimate whether it
is a paid function or not.
7. Identify supplemental items needed, write up and submit for approval. Follow up on all supplements with insurance companies and customer pay customers.
8. Monitor and maintain company sales performance standards and sales
goals, and post results each day to the Sales/Production Chart.
9. Continually work toward improving your sales skills, knowledge and
strategies in order to increase traffic and closing ratio.
10. Diligently negotiate an agreed price on every job that ensures the
company’s ability to earn a profit. Make certain to negotiate the agreed
price prior to initiating the repairs.
11. Verify that all signatures, work authorizations, powers of attorney, and
pre-inspection checklists have been obtained prior to initiating the repairs.
12. Document all special information (i.e. conversation, etc.) on the Job File
Jacket or in the computer, or both, for the benefit of any other staff
member who may handle the file during the repair process. This is
especially important for the production department in order to deliver a
finished product exactly as described to the customer during the sale
process.
13. Order all parts, paying particular attention to the
selection of vendors to maximize profitability in the parts department.
14. Review all final bills and supplemental billings for accuracy, and thoroughly
check the final repairs prior to delivery to the customer.
15. Develop and maintain an ongoing campaign to capture fleet accounts,
insurance company referrals, and to boost customer awareness. Develop a
systemized approach to outside sales calls and put the plan into action
whenever the work load allows.
16. Attend the daily release meeting, review the current status of sales and
production, and plan daily, weekly and monthly strategies to boost
performance.
Pay depends on experience and is negotiable.
Current benefits are full medical and dental paid by the company, paid holidays, paid vacation, paid sick pay.
Hours are Monday through Friday 8 am to 5 pm.
Please reply and send resume here to schedule interview.
Thank you