At Pacific Espresso, we support some of the world’s finest coffee equipment through expert technical training, dedicated customer service, and high-impact field support.
We’re currently looking for a Technical Service Trainer to join our team. This role reports directly to the Director of Service. We support some of the world’s finest coffee equipment through expert technical training, dedicated customer service, and high-impact field support.
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What We’re Looking For
Solid electronic background with knowledge of espresso machines and grinders
Service mindset with strong communication skills—verbal, written, and relational
Ability to analyze, report, and respond to technical performance data
Comfortable training others and supporting equipment in the field
Microsoft Office proficiency; CRM/helpdesk experience preferred
Self-driven, adaptable, and ready to contribute to a collaborative team
Availability for domestic travel; valid driver’s license and passport
Bonus: barista experience or coffee industry knowledge
The main responsibilities will include:
Delivering technical training on our full product portfolio (traditional espresso, super-automatics, grinders)
Supporting sales, installations, and service escalation visits across North America
Managing warranties and coordinating preventative/predictive maintenance plans
Maintaining strong relationships with distributors and service partners
Troubleshooting remotely via phone and support platforms
Tracking activities, warranties, and performance data in our CRM/helpdesk tools
Attending trade shows, conferences, and industry events as needed (30% to 50% travel monthly)
Why Work With Us?
Competitive salary ($65K–$75K+ depending on experience)
Health benefits, 401(k), and paid vacation/holidays
Opportunities to travel and train with our international HQ team
Exposure to cutting-edge coffee tech—and yes, plenty of great espresso
A chance to help shape the service experience in a fast-growing organization