The Maintenance Supervisor is responsible for the overall appearance and the proper physical
operation of the Community. This supervisory position is a “working supervisor” position;
therefore, the Maintenance Supervisor can expect to be involved directly in completing various
maintenance or repair responsibilities. This position often requires considerable physical exertion
in performing tasks related to the repair and maintenance of the buildings, grounds, mechanical,
plumbing, HVAC, electrical, and electronic systems of the property. The Maintenance
Supervisor functions in a residential setting; therefore, good communication and customer
service skills are necessary at all times.
Oversee work of all vendors contracted to do work on or provide services for the community.
Develop positive relationships with vendors, keeping in mind the best interests of the community
and residents.
Select, train, supervise, and evaluate all maintenance team positions.
Develop specifications for the work to be completed.
Review bids received from vendors and evaluate with the Community Manager to determine
which vendor will be assigned the work (cost, prior experience with vendor, information from
references, and ability to complete quality work in the allocated time will be some of the
considerations in evaluating the bid).
Review the work of vendors while they are on site and immediately discuss any concerns. Inspect
work when completed to determine if it meets the specifications and any other applicable
standards.
Continuously review contracts/agreements with vendors who provide supplies or ongoing
services. Discuss any recommended changes with the Community Manager and implement, if
appropriate.
Manage areas of budget-related maintenance of the community.
Manage the work flow of service requests and other tasks to ensure the smooth operation of the
community.
Assign work and ensure that office staff have any information they need in order to respond
effectively to questions from residents, particularly if the repair will be delayed for any reason.
Review documentation of work completed at the end of the day.
Assess performance of staff in completing service requests, including whether a call back is
necessary, efficiency of staff, problem-solving skills of staff, and any feedback from residents or
the Community Manager
Discuss with the Community Manager at what level the Maintenance Supervisor may have
authority to make/approve purchases or contract for services without consulting with the
Community Manager.
Understand how expenses will be coded to various general ledger accounts and be aware of
overall monthly expenses to ensure that expenses are in line with what is budgeted.
Discuss in advance with Community Manager if expenses may exceed the amount budgeted for
the month.
Ensure that all tasks within the scope of responsibility of the Maintenance Supervisor are
completed within established timelines.
Obtain necessary bids from vendors with the assistance of the Community Manager. Bids will be
based on any applicable specifications for the work to be completed.
Evaluate bids with Community Manager and determine which vendors will be selected.
Assign work to vendors during the Turn process; complete this task based on corporate standards
and what is known about the vendor and his/her work force.
Achieves high productivity through reliable and punctual attendance and report any tardiness,
attendance, and disciplinary issues to immediate supervisor.