As a dispatcher, you will be responsible for working with our drivers and help coordinate our fleet of 25 tow trucks. You will interact with the general public, local police municipalities, club accounts and many others. Using computer-aided dispatch systems, we provide safe, professional, damage free towing and roadside services in a timely manner at a reasonable cost. We strive for complete confidence in our services from customers, motor clubs, and law enforcement.
This is a very FAST-PACED environment with multiple responsibilities during the shift.
Since you are the first point of contact for our customers, ensuring they receive the highest level of customer service is top priority.
If you’re interested in a career with us, we’d love to hear from you! We have a great team environment and flexible scheduling. Come join our fast-paced team and enhance in your career with us today!
Duties:
8 hour shifts.
Swing Shifts and Weekends.
Take calls and dispatch them to drivers in an appropriate and efficient manner.
Assist with vehicle and impound releases at the release window.
Take information to appropriately handle each situation.
Satisfy customer needs and expectations.
Assist in the process of tow bill collection and applying to customer's account.
Enforce strict adherence to standard protocols and applicable WA State rules and regulations.
Requirements:
Min of 1 to 3 years truck or tow dispatching experience.
Type min of 40 to 45 wpm
Listen and speak to people by radio and phone, often in some state of distress. Your ability to listen, speak plainly and communicate effectively will be necessary.
Ability to Multitask: Tow scheduling, vehicle releases, other duties as assigned.
Problem-Solving Skills: Prioritize the most important situations and think quickly.
Drug screen.
Must be able to pass a WA State Patrol background check.
Our dispatchers handle calls from a variety of customers and understand the policies and procedures to handle each one of our accounts. You will be required to learn and know which piece of equipment can tow the vehicle and to dispatch that truck and driver within the time that was given to the customer. Tow calls might include passenger cars, pickup trucks, SUV’s, motorcycles, tractor trailers and heavy equipment.
Most of the calls we respond to are not accidents. The majority of the requests for assistance are for vehicle transport from a home or business to a repair facility. Our Towing Operators also provide roadside assistance calls that include changing a flat tire, performing lockout services, fuel delivery, jump starting a vehicle or selling and installing a battery if necessary. Other duties include providing passenger transport when needed or assistance with traffic control and cleanup on a call already in progress for another team member.
During the winter or rainy seasons, we often perform winch out service for motorists who have become stuck or have slid off the main roadway. Simply getting them back on the road is all that is required before sending them on their way. Sometimes the job is more complex, and a recovery is needed followed by a tow.
If you think you have what it takes to be a part of our fast paced and growing company, please reach out with your resume.
We welcome calls and walk in interviews.
Benefits:
401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance
Full-time, Part-time
Expected hours: 20 – 40 per week
www.betheltowing.com