About Us
Ideal Storage Kingston is a locally owned, secure, and well-maintained storage facility that prides itself on exceptional customer service. We offer clean, accessible storage units, U-Haul rentals, and a friendly atmosphere where our customers feel welcome and supported.
About the Role
We’re looking for a Customer & Facility Support Specialist to work two days per week assisting our full-time manager. This role combines customer service, office support, and light facility upkeep to help keep our property running smoothly.
What You’ll Do
Greet customers, answer questions, and provide excellent service in person, by phone, and via email.
Assist with storage unit rentals, move-ins, and move-outs using our online management system.
Process payments, handle mail, and maintain organized records.
Perform site checks to ensure units are secure, pick up debris, and note any issues.
Light cleaning and restocking in the office and common areas.
Support U-Haul rental check-ins and check-outs, including moving equipment in the lot.
Assist with simple maintenance tasks such as golf cart refueling and ice machine upkeep.
What We’re Looking For
Friendly, reliable, and customer-focused attitude.
Comfort working both indoors and outdoors in various weather conditions.
Ability to handle medium physical tasks (carrying, bending, walking, U-Haul trailer hook up, lifting up to 50 lbs).
Basic computer skills (email, data entry, online systems).
Valid driver’s license.
Ability to work independently and stay organized.
Physical Requirements
This role involves regular bending, kneeling, reaching overhead, and physically maneuvering trailer tongues and other equipment. Candidates must be able to lift, push, and pull up to 50 lbs on a regular basis, including using a trailer dolly to hook up equipment to customer vehicles. Comfort with repetitive light-to-moderate physical tasks is essential. Training on safe lifting and U-Haul hookup procedures will be provided.
Bonus Points if you have experience in customer service, retail, property management, or storage facility work.
Familiarity with systems like StorEdge, SpiderDoor, or U-Haul rental processes (training provided).
Schedule
2 days per week (specific days to be determined)
Occasional flexibility for coverage is a plus.
How to Apply
Send your resume and a short cover letter with the subject line: Customer & Facility Support Specialist Application.
Join us and help keep Ideal Storage Kingston a secure, welcoming place for our community!