About Us:
Are you looking for an upbeat, well organized, and a fun practice to grow with? Are you self-driven, positive and willing to go the extra mile for our patients? Do you have strong computer skills and a strong desire to learn and grow your career? Then we're looking for you to join our team!
B-Town Eyecare is an independently owned eye clinic located in Normandy Park, WA. We specialize in refractive and medical treatment of the eye. Our doctors possess an immense amount of experience, offering a high level of assurance that their patients' vision is in the best hands.
B-Town Eyecare is committed to providing the highest quality of service and meeting patient needs with the utmost care and courtesy. Our highly skilled team is dedicated to providing the absolute best patient experience, and most personalized care possible.
Position Summary:
We are looking for candidates who are patient-focused, possess a positive attitude, a pleasant telephone disposition and have a passion for the medical field. We offer excellent hours, a comprehensive training program, and competitive wage.
We are seeking a team member who has outstanding exemplary customer service skills, flawless phone etiquette, loves to work with people, is able to communicate effectively and efficiently, and pays attention to detail.
If you are a dependable, enthusiastic, a quick learner, self-driven, and have the ability to multi-task then we would like to meet with you to discuss this position.
Primary Job Responsibilities
Front office skills: This position will work in conjunction with the doctor and team to facilitate, support and maintain optimum patient care. Accuracy and attention to detail are imperative. This position requires outstanding front office skills, the ability to provide an exceptional patient experience, answering incoming calls on a multiple line telephone, collecting and inputting demographic and clinical data necessary for the accuracy and for visual health and performance of the patient, understanding of schedule management, working knowledge of insurances, and fulfillment of patient’s prescriptions.
Team Player & a Positive Disposition - this is a must. You must be able to work well with others and truly believe in teamwork. Our office is a drama-free zone!
Essential Functions - Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Responsible for the following areas of patient care: telephone reception, greeting patients, assisting patients with forms, schedules appointments with specialists as recommended by doctor, providing an exceptional patient experience. Also, adherence to the policies and procedures of B-Town Eyecare and a strong commitment to the mission and values of the organization.
Performance Factors -
1. Attendance and dependability: The employee can be depended on to report to work at the scheduled time and is seldom absent from work. Employee can be depended upon to complete work in a timely, accurate, and thorough manner and is conscientious, about assignments.
2. Communication and contact: The employee communicates effectively both verbally and in writing with superiors, colleagues, and individuals inside and outside the practice; able to effectively provide training to patients.
3. Relationships with others: The employee works effectively and relates well with others Including superiors, colleagues, and individuals inside and outside the Company.
4. Knowledge of computer technology, electronic health record documentation.
5. Knowledge of medical terminology used in documenting clinical exam findings.
6. Knowledge of third-party managed care insurance plans and claims procedures.
7. Knowledge of schedule management to ensure proper patient flow within clinic.
Qualifications
1. Must have computer skills and the ability to learn EMR system
2. Must have a passion for working with patients
3. Strong ability to multi-task with high degree of accuracy, attention to detail a must
4. Excellent customer service
5. Strong analytical and problem-solving skills
6. Superior verbal and written skills
7. Strong interpersonal skills essential
8. Able to transition and think operationally
Supervisory Responsibility
This position has no supervisory responsibility.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, scanners, filing cabinets and fax machines.
Additional Expectations
This role is to be a part of the team, which means there is a standing expectation of willingness to accept other duties as assigned to support the team and the overall growth and health of the company.
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
We look forward to hearing from you!
Job Types: Full-time, Part-time
Pay: From $18.50 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Employee discount
Free parking
Health insurance
Paid time off
Retirement plan
Uniform allowance
Vision insurance
Schedule:
Day shift
Monday to Friday
No weekends
Experience:
Customer service: 1 year (Preferred)
Medical terminology: 1 year (Preferred)
Computer skills: 1 year (Preferred)
Work Location: In person