We are seeking a candidate with a good attitude, strong customer service skills, and the ability to be a team player. We are a tight-knit office and we are searching for someone who is a perfect fit. We may substitute other customer service experience for direct medical office experience. Our patients are our first priority, so a strong phone and in-person presence with patients is essential for this role.
Duties include but are not limited to:
Scheduling appointments in-person and over the phone
Checking patients into appointments
Collecting co-pays/coinsurance
Some outgoing calls (no cold calls)
Processing incoming/outgoing ROIs
Copying, faxing, filing
Our office is open from 8AM-5PM Monday - Friday. We would prefer someone experienced in a medical setting, with an EHR platform, and with heavy customer service experience. We are willing to train the right person.
If you think that you meet the above requirements or if you think that you can demonstrate exceptional customer service for the patients in our clinic, we would love to hear from you. Interested applicants should send a:
Cover Letter
Resume
1-2 paragraphs describing who you are, where you are from, and your most difficult customer service interaction and how you handled it.
Only those who complete all three steps will be considered.