Is servant leadership your superpower? Do you love being part of an enthusiastic, inclusive, highly valued team? Do creating moments of unexpected joy while bringing exceptional service to every encounter in your day fill your bucket? If so, we should talk!
We are hiring for: 40 (+) hours per week, Wednesday through Sunday (including a one-hour manager meeting on Mondays). Shifts are 8 hours long, and start times can vary between open (5am-7am starts) and close (9am - 10am starts).
Our ideal candidates will have:
One plus years of management experience, especially food related, which required excelling at customer service in a sometimes demanding environment.
A flexible schedule and willingness to start early and stay late (overtime applies), particularly in November and December due to holiday traffic.
Be friendly, outgoing and self-motivated
Have exceptional leadership and customer service skills and a love of good food.
Ability to work independently or as part of a team.
Good verbal and written communication skills
Experience as a barista
Experience with, or an interest in, learning about our breads, pastries, desserts, chocolates and coffee
The Café Managers main responsibilities include:
Perform duties without the need for direct supervision.
Draft employee schedules and send them to the Operations Manager for review.
Find coverage in the event of a call-out., or assist the café in the event of excessive call outs or unexpected business levels, including weekends and holidays
Set the example of customer service with a command of product and technical knowledge, and the ability to answer difficult customer questions as well as resolve escalated customer complaint issues.
Delegate tasks to utilize employee time efficiently to keep the café clean, stocked and organized
Manage employee performance issues and escalate to HR and internal leadership when warranted.
Cultivate and maintain good working relationships with production managers in order to facilitate communication from each side of the house.
Verify cash counts and drops, create cash deposits to take to the bank, and reconcile cash overage/shortage as needed.
Order café supplies.
Monitor and approve/deny employee time-off requests in a timely manner.
Review time clock use, correcting if necessary and noting any irregularities (excessive OT or lack of hours), and report approved/corrected information to the Accounting Manager.
Work with Production Manager, Operations Manager, and Accounting Manager to control labor and cost of goods.
Supervisory Responsibilities:
This position manages the Café Assistant Manager, Café Leads and Counter Service team. Responsibilities include setting the schedule, running staff meetings, interviewing, hiring/firing, and training employees; planning, assigning, delegating and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Education/Experience:
High school diploma or general education degree (GED), and at least one-year supervisory experience in a high-volume café environment is required.
Benefits/Perks:
Paid vacation and sick time
A 401K, with company match, after a year's employment and no vesting schedule.
Excellent Medical, Dental, and Vision insurance (we cover 80%, 70% and 50% respectively).
Access to free Employee Assistance Program for mental health care
Generous discounts on employee purchases and free coffee while on shift.
Pre-tax spending accounts, including commuting, parking and FSAs.
An inclusive environment where all are valued and supported
If you are interested, please send a resume and brief letter of interest. Since our phone lines can often be busy, we ask that you do not call. Interviews will be scheduled after reviewing applications.