Solid Ground envisions a community beyond poverty and oppression where all people have equitableopportunity to thrive. We are committed to working with compassion, integrity, accountability,respect, collaboration and an anti-oppressions approach to end homelessness, hunger, inequality andother barriers to social justice. We value collaboration and leadership from the communities weserve. As our workforce evolves to reflect the diversity of the communities we serve, our agency andworkplace will be enriched and strengthened and as such we will:
Demonstrate the initiative to learn and enhance skills that promote anti-racism, cultural competency and an understanding of oppression and its impact.
Participate in intentional learning efforts, including events relating to understanding and dismantling institutional racism and building cultural competency.
Job Summary
The Sand Point Residential Program Manager is responsible for developing and managing the day-to-day operation of service delivery for the 100 units of family housing, including family shelter. Thisposition is responsible for staff supervision, hiring and training. The Program Manager coordinateswith outside service providers, operations staff, and other Solid Ground staff located at Sand Point.
Essential Responsibilities, Duties and Tasks
Program Supervision: Responsible for the day-to-day operation of on-site programming, includingcoordinating and monitoring case management services. Ensure that programs are sound and servicesare aligned to achieve the organization's mission and strategies around the Agency Strategic Plan.Develop systems, policies, and procedures, including appropriate service models. Hire, train, andsupervise staff. Provide supervision and leadership to supervisory staff and case management staffunder her/his supervision. Conduct monthly audits of resident files for each case manager underhis/her supervision. Conduct regular audits of Clarity database to monitor data quality and ensurethat program goals and objectives are met. Promote an atmosphere of respect and work to createopportunities for residents to be more invested in their community including, support groups, monthly
community meetings and resident council. Provide leadership, oversight, and support to facilitate day-to-day operations and delivery of services within the program. Provide oversight and coordination ofvolunteer services.
Residential Management: Ensure appropriate occupancy levels by working with property
management staff to monitor the screening and application process to ensure that families or singleadults being referred to Housing units meet necessary and required entrance criteria. Work withproperty management staff and Operations Manager to ensure a safe and clean environment for allfamilies.
Budget Management: Prepare annual budgets and negotiate fund source contracts for Sand Point Campus Housing. Monitor regularly to ensure expenses are within budgetary guidelines. Preparemonthly, quarterly and annual expenditure and statistical reports required by various funding sourcesand monitor the data collected to ensure contract compliance.
Program Development: Develop annual work plan using the Agency Strategic Plan as a guide. Ensureprogram quality by developing, implementing and evaluating program goals and outcome-basedobjectives in response to community and program needs. Work with Residential Services Director toidentify additional services and fund sources. Work with Resource Development staff in thedevelopment of grant proposals and/or fundraising activities for the program as requested. Creativelyseek new ideas and