Phone Operator - Full Time

They say you can hear someone's smile over the phone! We are seeking a Full Time Phone Operator to join our team in providing exceptional service to our hotel guests. Your effective and engaging communication will be the key when speaking to your fellow Colleagues and Guests. You will turn moments into memories throughout our Guest’s journey, from their pre-booking welcome to inquiries throughout their stay, and a warm farewell experience that they will never forget. What is in it for you:$23.73 per hour Employee travel program offering discounted rates in Fairmont’s and Accor worldwideParking/Commuting DiscountsPaid meal breaks with complimentary meals served in our Staff Dining roomLearning programs through our AcademiesMedical, dental, vison insurance available for all full-time colleagues and their families. Additional supplemental insurance available. Free base employee only medical insurance401K Retirement plans with a 4% match for all colleaguesOpportunity to develop your talent and grow within your property and across the world!Ability to make a difference through our Corporate Social Responsibility activitiesFun, elegant atmosphere with amazing colleagues!Key Responsibilities: Consistently offering friendly, professional, and proactive guest service over the phone and through text messaging.Take ownership of each call, respond to requests and answer questions while providing exceptional service.Handle and distribute faxes, voice messages and written messages for internal and external guests.Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through our amenities and services.Promote our loyalty program.