Req #: 234836Department: UW MEDICAL CENTER FLOAT POOLPosting Date: 06/11/2024Closing Info:
Open Until FilledSalary: $3495 - $4711 per monthShift: First ShiftNotes: The University of Washington (UW) offers a wide range of benefits as part of your total compensation package. Choose from top medical and dental insurance programs; plan for your future with tax-deferred investing through the UW retirement options; enjoy generous vacation and sick leave policies; and protect yourself and your family with life and long-term disability insurance. For detailed information on Benefits for this position, click here. (https://hr.uw.edu/benefits/wp-content/uploads/sites/3/2018/02/benefits-summary-classified-staff-greater-than-half-time-20220908a11y.pdf)A higher degree of healthcare.
Across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored.The UWMC Ambulatory Float Pool has an outstanding opportunity for a Patient Services Specialist 1-Trainee or PSS 2 (Full Time, Day Shifts) . The Patient Services Specialist (PSS) demonstrates service excellence standards in independently performing patient reception, check-in and discharge activities, scheduling patient appointments, coordinating care with other services, providing initial triage and coordinating patient referral processes, coordinating medical records, collecting time-of-service payments and performing other necessary activities to maintain clinic operations. Duties include:Reception Activities:
Employ excellent customer service skills
Ensure smooth patient flow
Review clinic schedule daily
Obtain patient demographic information and insurance information
Provide general patient services
Respond to patients’ needs and concerns as appropriate
May accept and process patient payments (co-pays, deposits, etc.)Appointment Scheduling:
Schedule appointments consistent with patient needs and clinic scheduling guidelines
Assemble and send appointment and other information
Maintain current and accurate system by entering canceled and rescheduled appointments
Coordinate and schedule ancillary appointments and consult appointmentsTelephone Support:
Answer the telephone in a professional, courteous, and efficient manner according to UWMC telephone service standards; directs calls as appropriate
Using clinic guidelines, gather information regarding the nature of the patient concern
Triage calls to appropriate staff, obtain necessary information for the return call, initiate emergency procedure when necessary, and use appropriate documentation tools
Communicate information on medical center programs to patients, referral agencies, University departments, physicians, and the community
Communicate basic information to patients such as insurance, parking, driving directions, etc.Referral Coordination:
Manage referral queue
Obtain necessary insurance plan information
Maintain ongoing documentation and track authorized referrals
Ensure that all referrals are properly linked to appointmentsMedical Record Activities:
Review daily schedules to identify required medical record requests
Order, coordinate, and distribute medical records as needed
Prepare medical record according to clinic-specific procedures for patient visit
Assemble and maintain satellite medical records according to clinic specific proceduresBilling Activities:
Initiate fee sheet upon patient arrival to clinic
Track fee sheet according to clinic guidelines to ensure all services are billed
Audit fee sheets for completeness and accuracy and process and submit to appropriate charge coordinator daily according to clinic guidelines
Review, correct, and resubmit charge documents on a daily basis as necessary according to clinic guidelinesProvider Schedule Maintenance:
Assists in the preparation and maintenance of provider and clinic schedules.General Duties:
Review email daily to stay current with clinic communication
Maintain the physical environment for safety of staff and patients and for aesthetic presentation of the area (for example, organizing the waiting room furniture and magazine area)
Respond to facility and environmental emergencies according to established procedures.
Inventory and order office supplies and forms
Sort and distribute faxes and mail daily
Ensure daily functioning of office equipment
Utilize on-line resources as required according to clinic practice and within University guidelinesPerform other related duties as requiredRequirements:
PATIENT SERVICES SPECIALISTS 2 REQUIREMENTS: High School graduation or equivalent AND one year of experience in a health care setting OR three years of general office or customer services experience OR equivalent education/experience.University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.