Ocean Import Agent

Job Description

Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Ocean Import Department.

Shipment management:

• Track and trace inbound Ocean Import shipments as required
• Shipment management: Ensure smooth and timely freight process flow
• Ensure accurate and timely data entry into our operating system
• Turn over documents timely to customer or broker for customs purposes
• Prepare in bond documentation and dispatch shipments for timely delivery of freight to customers
• Ensure accurate and timely client and Service Providers billing

Internal & External Customer Service:

• Interact with our customers in arranging their international shipments, meeting customer service standards
• Contribute to maintaining strong relationships with service providers (steamship lines, trucking companies, and others)
• Overseas communications, timely responses to emails and requests (internal and external)
• Provide Operations expertise to other teams within the organization, including Customs Brokerage, Sales & Account Management, Accounting, etc.

Development and Compliance:

• Understand department process flow, constantly looking for areas of improved efficiency
• Ensure all customers' standard operating procedures are followed and updated
• Meet KPI standards, as per the company procedures
• Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements
• Pursue personal development; Meet the minimum required 52 hours of Compliance and Development training per year

Qualifications

• Bachelor’s degree preferred
• 6 months to 1 year related experience and/or training; or equivalent combination of education and experience
• Understanding of ocean or customs documentation process a plus
• Effective interpersonal skills
• Pro-active, strong organizational skills
• Good computer skills (Excel, Outlook, Word)
• Attention to Detail
• Fluent in English

This is an onsite position, based in SeaTac, WA.

Additional Information

Expeditors offers excellent benefits

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical, Prescription Drug, Dental and Vision
• Life and Long Term Disability Insurance
• 401(k) Retirement Savings Plan (US only)
• Employee Stock Purchase Plan
• Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.