Working with UsChallenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us .Director, Global Operations, Scheduling and Cell LogisticsCell Therapy is one of the most groundbreaking new forms of cancer treatments being studied today. With therapies only in their infancy and BMS’s continued investment in our Cell Therapy capabilities, the growth potential of this science, your career, and the ability to help patients are incredible.The Position:The Director, Global Operations, Scheduling and Cell Logistics will be accountable for all scheduling operations for Bristol Myers Squibb. Global Operations include all functions in Scheduling and Cell Logistics outside of commercial site account management. The position is accountable for developing the strategy and driving consistent execution of scheduling operations, clinical scheduling, master data, and cell therapy order management across the APAC, EMEA, and the Americas.
The position is office-based in Boudry, Switzerland,Summit, New Jersey, or Seattle, Washington,with in-office attendance is requireda minimum of 50% of the time.
Evening, weekend, and holiday support arerequiredon occasion.
International and domestic travel is required; travel will not exceed 20%.
E ducation and E xperience:
Master’s degree or equivalent work experience
10 years of work experience, preferably in call center operations,logistics, or supply chain.
5 years of experience in pharma/biotech working in a global setting
7+ years managing teams, with experience building teams and coaching and managing people managers; experience managing global teams.
Responsibilities:
Lead a global team of 30+ Specialists through Associate Directors in clinical and commercial scheduling operations, clinical scheduling, master data management, and order management.
Foster team health andengagement, champion cross-regional collaboration,motivate people, and resolve problems that prevent teams from succeeding.
Set the direction for the Global Operations aligned with Global Patient Operations and Scheduling and Cell Logistics strategy and objectives; hold direct reports and teams accountable for delivering outcomes aligned with strategy and objectives.
Develop the strategy and lead the execution of evolution and expansion of global clinical scheduling operations as Cell Therapy global clinical trials expand to new countries and disease states.
Select, prioritize, develop and deliver global operational initiatives to enhance SCLT operational performance and long-term scalability.
Communicate strategic priorities to leaders for synchronized approach to operational excellence.
Lead internal and external communications and SCLT handling of responses to major events impactingmultiple treatments and/or regions.
Collaborate closely with Scheduling and Cell Logistics leadership team to work with a global mindset; build exceptional cross-regional relationships and process understanding, collaborate on improving global processes, and minimize regional nuances wherefeasiblein order to be a global team with cross-regional and follow-the sun support.
Lead and drive global, cross-functional, cross-department projects aligned with Global Patient Operations and Scheduling and Cell Logistics strategy as assigned.
Sponsor and act as steering committee member for internal working groups and projects.
Maintain global KPIs and operational metrics, including routine review and actioning.
Collaborate closely with BMS Manufacturing, External Manufacturing, Supply Chain, Logistics & Trade Operations,Operations Portfolio Leads, Clinical Operations, Cross-Functional Operations, Qualityand other matrix partners in ensuring alignment on processes and communication and delivering a positive end-to-end customer experience.
Collaborate closely with Cross-Functional Clinical Operations lead in driving cross-trial, global process harmonization and improvement.
Represent Global Patient Operations and Scheduling and Cell Logistics in global, highly matrixed teams to support launch readiness, clinical trial readiness, life cycle management, and process optimization/excellence as assigned.
Develop operational budget including headcount plan and justificationof resources requiredto operationally execute and deliver ongoals.
Ensure responsible use of allocatedportion of Global Patient Operations budget including headcount, contracted support, travel, and expenses.
Knowledge, Skills, and Abilities :
Live the BMS core values of Integrity, Passion, Innovation, Accountability, Urgency, and Inclusion
Highly self-motivated, self-aware, and professional
Passionate about leading teams and developing people
Able to work independently and in groups
Flexible in responding to quickly changing business needs
Exceptional customer service orientation
Skilled at managing tense situations and de-escalation
Eager to work with teams from other regions and cultures
Able to share workspace for independent and collaborative work
Exceptional sense of ownership and accountability
Skilled in planning and organizing information
Exceptional written and verbal communication and presentation skills
Fluent reading, speaking, and writing skills required in English
If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.Uniquely Interesting Work, Life-changing CareersWith a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in an inclusive culture, promoting diversity in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.On-site ProtocolBMS has a diverse occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to [email protected] . Visit careers.bms.com/ (https://careers.bms.com/eeo-accessibility) eeo-accessibility to access our complete Equal Employment Opportunity statement.BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.Company: Bristol-Myers SquibbReq Number: R1581019Updated: 2024-05-04 01:22:13.759 UTCLocation: Seattle-WABristol Myers Squibb is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, pregnancy, citizenship, marital status, gender expression, genetic information, political affiliation, or any other characteristic protected by law.