Bell/Valet Supervisor - Full Time

Under the direction of the Director of Guest Services, the Guest Services Supervisor will be responsible for supporting their manager in ensuring the smooth and efficient operation of Bell Services, Door and Valet Services. This role is pivotal in providing engaging, sincere, personalized service and is one of the ways our Guest Services colleagues and leaders are turning moments into memories for our guests at the Fairmont Olympic Hotel. The Guest Services Supervisor will ensure that all standards, procedures and guest satisfaction objectives are met and exceeded on a consistent basis.What's in it for you:$23.23/hour + tipsEmployee travel program offered discounted rates in Fairmont's and Accor worldwideParking/Commuting discountsMedical, dental, vision insurance available for all full-time colleagues and their families. Additional supplemental insurance available, Free base employee only medical insurance401K retirement plans with a 4% match for all colleaguesPaid meal breaks with complimentary meals served in our Staff Dining roomLearning programs through our AcademiesOpportunity to develop your talent and grow within your property and across the worldAbility to make a difference through our Corporate Social Responsibility activitiesFun, elegant atmosphere with amazing colleagues!Key Responsibilities:Maintains a high level of professionalism in all aspects of job performance.Ensures guests are recognized upon arrival, receiving a warm greeting and appropriate assistanceEnsures Fairmont standards, procedures, and practices (LQA, Forbes, etc.) are followed by providing the highest quality of colleague training, monitoring performance and providing coaching on an on-going basisTakes responsibility and ownership in creating personal connections through emotional luxury between colleagues and guestsAssist in achieving labor productivity standards by actively increasing or decreasing staffing levels to meet business demandsPolicies are adhered to in order to prevent damage and loss of guest’s belongings and hotel property.  Responsible for regular maintenance of equipment including hotel vehicle(s), bikes and bell cartsPromotes positive colleague relations through an environment that encourages open communication trust and mutual respectPerforms any and all other tasks which are assigned by management.