Job DescriptionWe are looking for an Associate Digital Merch andising M anager supporting Marketplace Operations. This role sits within digital and is responsible for coordinating and optimizing the day-to-day operations of Nordstrom Marketplace . This involves managing high tier seller relationships, ensuring efficient supply chain processes (ship on time, cancel rates, Care incident rates), monitoring return inventory levels, resolving operational issues, and implementing strategies to enhance overall Marketplace performance in partnership with category management . We are looking for someone who is a positive self-starter that is not afraid to roll up their sleeves on a growing team, build processes from the ground up, and support strategies post launch to optimize performance . A day in the life…
Responsible for coordinating and optimizing the day-to-day operations for top tier sellers on Nordstrom’s Marketplace
Partner with cross functional category management and leadership teams to share performance insights that inform what sellers need to improve metrics, what opportunities we have as a retailer, and what sellers may be candidates for removal from platform with repeated poor performance
Develop comprehensive seller education and communication strategy that aligns with Nordstrom’s mission and seller success goals.
Support strategies and process to measure seller post purchase performance. Including order acceptance rates, on-time ship and delivery rates, refund/return rates, and order escalation response time.
Partner with cross functional partners including store operations, supply chain, and technology teams to continuously refine our returns process both for customers and sellers. The goal is for quick returns, quick refunds, clear process flows.
Serve as the liaison between sellers and Nordstrom to understand where pain points exist around process and cost to improve margin outcomes for both Nordstrom and seller.
Ensure quality, on-time relevant information is in place to ensure transparency and visibility for internal partners
Build an understanding of the competitive landscape of operations and logistics in a marketplace model to ensure Nordstrom remains at the forefront of delivering positive customer and seller experience.
Organize and communicate complex information in a clear and straightforward way to drive action.
View obstacles as opportunities and create simple, sustainable solutions for future success.
You own this if you have…
Bachelor’s degree in business administration or equivalent work experience.
Proficiency with date-driven decision-making skills and technology systems .
5 + years of l ogistics or operations experience .
4 + years of experience working with external partners
Experience in working in a fast-paced environment and managing multiple stakeholders, and possess leadership presence/ gravitas
Strong commitment to success metrics
Prior experience in retail merchandising strategy as a merchant, seller/brand, or digital merchandiser
Comfortable with constant change, building and iterating processes regularly
Prioritizing tasks strategically to capitalize on emerging opportunities and contribute to the overall success of the business
Experience working in marketplace models a plus
We’ve got you covered…Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:
Medical/Vision, Dental, Retirement and Paid Time Away
Life Insurance and Disability
Merchandise Discount and EAP Resources
A few more important pointsThe job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com . © 2022 Nordstrom, Inc Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs. Pay Range DetailsThe pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations.Washington: $92,000-$155,000 AnnualThis position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/BenOverview17-19.pdfAbout UsWe’re a fast-moving fashion company that started as a shoe store in 1901. This heritage of service is the foundation we’re building on as we provide convenience and true connection for our customers. We empower our people to be innovative, creative and focused on providing the best service to our customers. Through it all, we remain committed to leaving the world better than we found it.Whether you’re a genius engineer, a phenomenal salesperson or a supply chain pro, we invite you to bring your unique talents and join our team. We reward great work, promote from within and celebrate diversity. CUSTOMER OBSESSEDWe strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs.OWNERS AT HEARTWe treat every interaction as an opportunity to make an impact and deliver excellence. CURIOUS AND EVER CHANGINGWe approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation. HERE TO WINWe’re committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day.WE EXTEND OURSELVESWe treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community.Come on! Join us!