Job Description:
We are seeking a highly organized, customer-oriented specialist to coordinate home installation appointments and provide outstanding end-to-end service. You will primarily work with customers and providers to ensure every installation is scheduled smoothly, customer needs are fully understood, and issues are resolved proactively.
Key Responsibilities:
Schedule and coordinate installation appointments with customers and providers.
Confirm customer availability and site readiness before installation.
Communicate all prep details to customers in advance.
Maintain the installation schedule and related records in our CRM.
Follow up after installation to ensure satisfaction and gather feedback.
Quickly resolve any scheduling conflicts or delays.
Collaborate with sales and customer service to ensure a smooth post-purchase workflow.
Identify and report process improvement opportunities.
Requirements:
Proven experience in scheduling, coordination, or customer service (installation
experience is a plus)
Exceptional communication and organizational skills
Strong attention to detail and problem-solving ability
Comfortable using scheduling software, CRMs, and Google Workspace
Ability to manage multiple appointments and priorities
Friendly, professional demeanor with a customer-first attitude
Preferred Qualifications:
Experience in home improvement, outdoor living, or logistics coordination
Familiarity with installation timelines, tools, or third-party service providers
Why Join Us?
Be part of a growing company committed to quality, service, and customer satisfaction
Collaborate with a supportive and dynamic team
Opportunities for growth and advancement
Competitive pay and benefits package