Position Summary:
The mission of Pierce College is to create quality educational opportunities to a diverse community of learners to thrive in an evolving world. The Pierce College District is committed to being an anti-racist institution; to truly be anti-racist we must work deliberately to eliminate barriers that have prevented the most promising and capable students from entering and thriving in college. We work to ensure that every student in the Pierce College District feels valued, respected, and inspired to achieve their goals. We provide a brave space for Black, Indigenous, Persons of Color (BIPOC), LGBTQ/QTPOC students, students with disabilities, and all students and staff to seek refuge, and an opportunity for them to cultivate their strengths, intelligence, resilience, and creativity.
To learn more about our Equity, Engagement, and Belonging efforts, please visit: https://www.pierce.ctc.edu/equity-engagement-and-belonging.
The Credential Evaluations Manager oversees all aspects of transcript evaluations, degree and certificate conferrals, and transfer credit articulation at Pierce College. This position ensures evaluation processes align with institutional policies, state regulations, and national best practices in higher education.
The manager supervises credential evaluation staff, provides training on transfer credit policies, and collaborates with faculty and instructional departments to support student completion pathways. This position also serves as the subject matter expert (SME) for credentialing processes within ctcLink (PeopleSoft) and plays a key role in process improvement efforts related to student records and degree completion. The Credential Evaluations Manager is committed to fostering equitable access to credentialing services, particularly for historically underrepresented students.
This position reports directly to the Dean of Enrollment and Registrar. Regular and consistent attendance is required, with the potential for 1–2 remote workdays per week.
For the full job bulletin, and to apply, please visit: https://www.schooljobs.com/careers/piercedist/jobs/4960410/credential-evaluations-manager-program-manager-a?pagetype=transferJobs
Essential Functions:
The Credential Evaluations Manager will be responsible for the following, but not limited to:
Credential Related Responsibilities
Contribute to the overall goals, services, and activities of Credential Evaluations.
Develop, implement, and refine effective evaluation policies and workflows.
Review and process transfer credit, degree applications, dual credit, and Joint Service Transcripts (JST).
Monitor process effectiveness in relation to student completion initiatives.
Serve as a resource for resolving complex credit articulation or course equivalency issues.
Maintain credential records per SBCTC and institutional policies.
Collaborate with faculty and staff to address concerns and resolve issues.
Foster positive, collaborative relationships across departments.
Student System/Technology Related Responsibilities
Serve as SME for ctcLink Campus Solutions, including Academic Advisement Reports, Test Credit, and Transfer Credit Rules.
Develop and update Academic Advisement Reports used by students, staff, and faculty.
Build and maintain transfer equivalency rules.
Provide system training and technical support to faculty and staff.
Continuously improve graduation processing and system functionalities.
Partner with IT and Enrollment Services to enhance system processes.
Supervision and Leadership
Department supervision.
Supervise and evaluate credential evaluation staff.
Graduation planning and support.
Develop department procedures and ensure compliance with policies.
Promote an inclusive and equity-minded work environment.
Represent the department in college-wide and state-level meetings, training sessions, and events.
Education Required
Associate's degree from an accredited college or university OR equivalent years of supervisory and operational experience with K-12 systems, college records management, credential evaluations, or another related field. Education to Experience Equivalences: Associates Degree = 2 years | Bachelors Degree = 4 years | Masters Degree = 5 years
Experience Required
One (1) year of experience in an educational setting providing direct student support OR one (1) year managing a client caseload in a school or agency.
Demonstrated ability to provide culturally responsive service in-person, via email, and virtually.
Supervisory and operational experience with credential evaluations, advising, curriculum, college records management, or another related field.
Strong skills in problem-solving, needs assessment, and solution exploration.
Commitment to equity, diversity, inclusion, and serving historically marginalized students.
Experience interpreting and applying policies and procedures.
Proficiency in using databases and information management systems.
Special Requirements
The successful candidate must consent to and pass a criminal background check after a conditional offer of employment. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
Application Requirements:
To be considered for this position, applicants must
Meet the required qualifications as outlined in this announcement.
Complete the online application profile at: https://www.pierce.ctc.edu/hr.
Apply for the specific job opening.
Upload (attach) a cover letter that addresses how you meet the required qualifications as outlined in this announcement. (Cover Letter)
Upload (attach) detailed résumé of all educational and professional experience. (Résumé)
Transcripts are not required in order to apply for this position; however, if you are selected for an interview, you will be asked to bring copies of unofficial transcripts showing completion of the required level of education. Please upload current copies of your transcripts, if available. Unofficial copies of all college and university transcripts must include degree received and conferral date. International transcripts must include a foreign transcript evaluation. For a list of approved credential evaluation services visit: https://www.naces.org/members (Unofficial transcripts acceptable for application process; official transcripts required upon hire). (Transcripts)
Upload (attach) a list of at least three (3) professional references with names, telephone numbers, and e-mail addresses. At least one reference must be your current or most recent supervisor. Letters of recommendation will not be accepted. (References)
Provide a response to the following question. (Supplemental Question): "Briefly describe how you have worked in your previous or current positions to advance equity, diversity, and inclusion in your organizations and how you would do that in this position. Please limit your response to a maximum of 500 words." Please limit your response to a maximum of 500 words.
For definitions of certain equity, engagement, and belonging language, please visit: https://www.pierce.ctc.edu/eeb-definitions
Special Note: To ensure consideration, application materials should be received no later than 5:00 p.m. on the closing date.