Stride Physio seeks to hire an 80% (32 hour/week) Client Care Coordinator at our busy physical therapy clinic in Seattle. The Client Care Coordinator is involved in direct client care and the coordination of their experience as well as the overall maintenance of the clinic. The successful candidate is friendly, self-motivated, resourceful, highly organized, responsive and detail oriented. This person must be a team player and have outstanding communication and interpersonal skills. Excellent writing, editing, data entry and proofreading skills are essential. The person in this key position sets a friendly, responsive and compassionate tone for the clinic, while consistently delivering excellent customer service. This person is responsible for the smooth operations of the clinic, keeping all equipment and spaces in good working order. This position is ideal for someone who is health conscious, enjoys collaboration, and wants to make a difference in other peoples’ lives. This position works directly with the office manager to create a transformative service and business experience for all.
Responsibilities:
Promptly answering the telephone
Warmly greeting incoming and outgoing clients
Scheduling client appointments and booking out care plans
Doggedly filling all openings in the PTs schedules
Quickly and warmly responding to texts and emails
Communicating with physical therapists about client issues/needs
Sending email & text reminders to scheduled clients
Verifying and explaining client’s insurance benefits
Entering demographic info into electronic medical record
Obtaining medical releases and outside records
Processing client payments
Keeping all client information confidential, following HIPAA standards
Attending to faxes
Prior authorization tracking
Plan of care tracking
Referral communications
Sending out statements
Attending to medical records requests
Inventory and order office, clinic and products supplies
Participating in community charitable events
Assisting in marketing campaigns
Understanding and enforcing risk management for small business
Attending continuing education seminars, in-services, & meetings
Running errands and performing miscellaneous job-related duties as assigned
Taking initiative and creating your own projects
Cleaning and stocking treatment rooms in between sessions. This includes changing pillowcases, spraying & wiping down table, stocking linens, removing dirty linens and putting equipment away
Maintaining the tidiness and cleanliness of the clinic, including office supply closet, laundry, gym space and treatment rooms
Laundering and folding towels and sheets daily
Prepping laundry for laundry service
Organizing, cleaning and maintenance of kitchen and shower room
Keeping the gym space clean and tidy: wipe down equipment after use, keep mirrors smudge free, return equipment to its original location, mop floors, dust all surfaces
Expectations
Set a friendly, compassionate and responsive tone for the clinic overall
Be a self-starter and have a strong drive to complete projects
Be a stickler for details
Be available to work a minimum of 20 hours per week
Participate in problem solving office inefficiencies and implementing systems
Be proactive in communicating ideas, concerns, issues, needs and insights with colleagues and supervisor
Represent the clinic in community activities
Practice flexible and efficient time management
Prioritize workload to meet deadlines and productivity standards
Establish, nurture and maintain positive and meaningful relationships with clients, colleagues and referral sources
Uphold strict confidentiality around protected and sensitive information
Effectively communicate with individuals from diverse backgrounds and varying educational levels
Actively pursue leaning opportunities and skills advancement
Promote a work culture of integrity, accountability, service, kindness, health, collaboration, mastery, autonomy, play, and love.
Qualifications
Undergraduate degree preferred
Outstanding organizational skills
Detail oriented and exceptional follow through on projects
Excellent oral and written communication skills
Ability to work independently
Ability to multi-task while remaining friendly and courteous to clients
Strong data entry skills
Experience working with Microsoft Office, Google Suite
Must be dog friendly (as we are a dog friendly office!)
Benefits
Flexible work schedules
One-on-one and group mentoring with physical therapists
Observation hours for application to physical therapy programs
Paid sick time
Paid holidays and vacations
401K Retirement matching
Friendly dogs