Overview
This position is primarily responsible for guiding clients, designers and production staff through the residential design, planning and construction process including contract signing. Once the project enters the construction phase this position is responsible for managing all customer interactions and ensuring that the project achieves the scope and design intent- on time and on budget.
This position requires an empathetic, mature, and highly organized individual with an acute attention to detail and an exceptional aptitude for balancing nuanced interpersonal and customer relationships with business efficiency and profitability. Previous building design/construction management experience is required.
This is a hybrid position; some in-office, some in field.
Some work from home may be required.
This position is responsible for supervising and evaluating the design and production staff.
This position includes collaborating with staff to improve and implement business development initiatives.
Design and project planning process responsibilities (Appx 35 % time - 3-6 projects)
The overall goal of the project design and planning process is to cultivate positive, collaborative, and efficient encounters that lead to a design and project scope that supports the clients’ goals and budget.
Design meetings and timelines
Project planning meetings and timelines
Development of project FF&E’s (fixture, finishes and equipment specifications)
Soliciting and integrating RFP’s (requests for proposals) from sub trades and suppliers
Development of project scope and estimates
Development of the project build schedule
Development of project payment schedules and cash flow reports
Contract preparations and signings
The project production process responsibilities (Appx 35 % time - 4-8 projects)
The overall goal of the production process is to turn our clients into outspoken fans of our team and process, and ensure smooth-running projects completed on time and on budget.
Introductions and on-going communication with clients
Addressing customer requests and/or issues
Weekly on-site project review meetings with clients, designers, and the project lead
Weekly on-site quality control and safety meetings with the project lead
Coordination of product deliveries including receiving, inspections and tracking
Evaluation and client coordination of any change orders
Maintaining the production schedule
Maintaining all individual project schedules and communicating updates with clients
Completing all projects on time and on budget
Supervision and evaluation responsibilities (Appx. 20% time - currently 5 employees)
Delegate tasks where appropriate to achieve the goals of the process and projects
Monitor and evaluate employees for work accuracy and completeness
Provide empathetic and direct feedback as appropriate
Prepare quarterly mini evaluations of each employee’s work performance
Prepare yearly merit evaluations of each employee’s work performance
Participate in yearly employee reviews with the business owner
Business development collaboration (Appx. 10% time)
This person in this position should acquire unique insights into the strength and weaknesses of the organization. The person in this position will have an opportunity to collaborate with the owner and staff to improve and refine existing processes, procedures, and trainings. The goal is to support scalable and profitable business growth.
Collaborate on improved employee training and onboarding materials
Help improve existing work flow processes for sales, design, and production
Help develop and present employee trainings to support implementation of processes and procedures
Help develop testing and evaluation procedures for prospective new hires
Help evaluate, refine, and implement improved sale/marketing strategies
Other business development projects TBD
Possible opportunities to participate in sales
Compensation
This is a full-time hourly position
Yearly compensation reviews
Eligibility for the following benefits begins after 90 days
Up to 80 hours of accrued paid time off per year
Additional 5 paid days off Christmas Day – New Years Day
Up to 5 additional paid holidays (when the holiday falls on a work day)
Medical, Dental and Vision premiums paid 100% by employer
Free confidential employee assistance program (legal, mental health and financial services)
Matching retirement plan
Tool replacement/repair allowance
Mileage/toll reimbursement
Paid educational advancement opportunities after one year of employment
In order to be considered for this position please reply to this post with a cover letter and resume.