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Date: Jun 4, 2024 Location: Renton, WA, US, 98055 Lewisville, TX, US, 75067 Company: PACCAR Requisition Summary The PACCAR Parts Dedicated Fleet Support team is looking for a Fleet Support Account Manager who will be responsible for personally managing priority fleets that are selected for the program, with the overall goal of improving customer uptime. This requires creative problem solving and parts expediting skills in unique, fluid circumstances; resolving complex dealer and fleet requests; thinking outside the box while working in a fast paced, time sensitive environment; and developing and maintaining excellent customer relationships. This role can be based out of Renton, WA or Lewisville, TX. Job Functions / Responsibilities
Work with fleets, dealers, and PACCAR personnel to identify customized solutions to help get trucks serviced and back on the road. This involves exhausting all options to resolve issues delaying truck repairs, whether parts and/or service related.
Maintain and grow relationships with strategic fleet customers to increase customer loyalty. Establish relationships with their supporting dealers and Kenworth and Peterbilt field service teams as well.
Effectively negotiate with vendors to improve availability and lead times based on fleet and dealer needs. Find alternate methods to source parts as needed.
Research and recommend solutions for any issues pertaining to shipments, expediting, and special order handling. Tracking the process from beginning to end to ensure on time delivery.
Engage in cross-department facilitation to help with issue resolution.
Perform service event monitoring by utilizing daily fleet reports and various system reports and tools to proactively identify potential bottlenecks and coordinate assistance.
Develop and maintain reports and dashboards for overall program, fleet, dealer, and supplier performance. Analyze these for areas of opportunity and take actions on trends as appropriate.
Coordinate various proactive stocking activities via recommended parts lists, campaign preparation, and/or trend analysis.
Host periodic conference calls with assigned fleets to discuss performance, trends, process and/or communication improvements, etc.
Travel to fleet locations as needed to meet with management teams.
Skills / Competencies
Passion for building strong customer relationships with an account management mindset and genuine motivation to maximize uptime for fleets
Commitment to providing an industry leading customer service experience
Ability to work and prioritize in a demanding and fast paced environment
Consistently positive attitude towards service while managing difficult situations
Highly attentive to detail
Can effectively manage multiple, ongoing requests and projects (great organizational skills)
Ability to make sound business decisions involving areas of ambiguity
Thoroughness and initiative in following up on tasks until they are brought to closure
Flexible and adaptive approach
Thrives in a collaborative and dynamic team environment
Data analysis, with particular focus on proactively addressing trends
Demonstrated project management skills
Highly effective and efficient oral and written communication skills
Qualifications
Bachelor’s degree in a related field required, or must be enrolled, actively pursuing and within 2 years of completion.
Minimum of 1 year of relevant professional experience required
Experience with supply chain management, customer service, Salesforce, Tableau, and/or Six Sigma training are a plus
Experience in Class 8 chassis bill of materials and blueprint reading, and/or technical experience, preferred
Proficiency in software applications: Excel, PowerPoint, and Word
Ability to travel up to 15% of the time
Benefits As a U.S. PACCAR employee, you have a full range of benefit options including:
401k with up to a 5% company match
Fully funded pension plan that provides monthly benefits after retirement
Comprehensive paid time off – minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time
Tuition reimbursement for continued education
Medical, dental, and vision plans for you and your family
Flexible spending accounts (FSA) and health savings account (HSA)
Paid short-and long-term disability programs
Life and accidental death and dismemberment insurance
EAP services including wellness plans, estate planning, financial counseling and more
This position is eligible for a holiday gift
Additional Job Board Information Salary Range: At PACCAR, we value talent and promote growth and development. We carefully consider numerous compensation factors including your education, training, or experience. The salary range for this position is $65,500 - $89,760 annually. Additionally, this role is eligible for the full range of benefit options listed above. Additional Information:
PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability.
PACCAR Parts is an E-Verify Employer
PACCAR has success with diverse teams of employees working together to achieve excellent results. Having a diverse and inclusive work environment ensures PACCAR has the talent needed to conduct business today and in the future by leveraging different backgrounds, skills, and viewpoints. We believe diversity in the workplace increases innovation, results in better decisions and increases employee engagement.
Division Information PACCAR Parts is the global provider of aftermarket parts and services to support Kenworth, Peterbilt, DAF and TRP dealers around the world. This includes 19 distribution centers globally that support 2,300 dealerships and over 1,000,000 customers. Aftermarket support includes world class customer centers that deliver industry leading uptime in conjunction with our outstanding supply chain that delivers record levels of inventory availability for dealers and customers. Company Information PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR designs and manufactures advanced diesel engines and also provides customized financial services, information technology and truck parts related to its principal business.Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services — you can develop the career you desire with PACCAR. Get started!