Customer Center Supervisor - Nights

Job DescriptionThis position plays a key role in the success of our client's customers and maximizing their UPTIME. This high-impact, strategic influencer will be responsible for personally building and managing relationships across multiple divisions, dealers, and fleets to drive fleet uptime and deliver a world-class customer experience. The Customer Center Supervisor is responsible for driving strategic improvements to reduce service time to repair, increasing the number of fleets using the Customer Center, cultivating relationships across, dealers and customers, and managing a team of high-performing agents. This requires creative problem-solving skills in unique, fluid circumstances; facilitating service help when trucks are in the shop; resolving complex dealer and fleet requests; thinking outside the box while working in a fast-paced, time-sensitive environment; and developing and maintaining excellent customer relationships. Join a dynamic team that directly impacts customer satisfaction and increased uptime!We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] .   To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Skills and RequirementsThis position plays a key role in the success of our client's customers and maximizing their UPTIME. This high-impact, strategic influencer will be responsible for personally building and managing relationships across multiple divisions, dealers, and fleets to drive fleet uptime and deliver a world-class customer experience. The Customer Center Supervisor is responsible for driving strategic improvements to reduce service time to repair, increasing the number of fleets using the Customer Center, cultivating relationships across, dealers and customers, and managing a team of high-performing agents. This requires creative problem-solving skills in unique, fluid circumstances; facilitating service help when trucks are in the shop; resolving complex dealer and fleet requests; thinking outside the box while working in a fast-paced, time-sensitive environment; and developing and maintaining excellent customer relationships. Join a dynamic team that directly impacts customer satisfaction and increased uptime! Bilingual (Spanish, French, or Punjabi) is a plus but not requiredReasonable mechanical aptitude (specific truck knowledge desirable but not required)Bachelor's degree or actively pursuingExperience with SalesForce or other CRM experience desired nullWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].