Description:IT Support Technician Work in a factory environment. Following established documented processes, perform software and hardware break/fix. Disconnecting computing equipment and networking equipment during factory changes. Helping customers via phone, in person and remotely. Occasional travel to different local sites. Position requires a lot of walking in Factory and Flight-line areas. This position is part of a team supporting our customer 24X7 with multiple shifts, responding to tasks associated to SLA/SLO (Service Level) agreements.Responsibilities o Primary Responsibility - Perform onsite troubleshooting, repairs and upgrades for client hardware and software resolution. o Provide Installation, Moves, Additions, Changes, and Dispose Activities upon request o Perform hands-on and in-depth troubleshooting and associated repairs of failed client hardware and software. o Perform thorough documentation of all service activities. o Meets all success-measuring benchmarks (customer services, SLO / SLA’s, etc…) Qualifications: o A+ Certification required (or equivalent hands on experience of 2 years full time, hardware maintenance), Net+ Certification recommended o Experience troubleshooting and repairing basic networking issues o Demonstrate good customer service skills o Ability to work independently and manage time to complete tasks o Possess a valid driver’s license with reliable personal transportation to travel between supported sites o Advanced hands-on experience troubleshooting & repairing client hardware. o Possess strong communication skills; both verbal and written. o 3+ years of relevant experience or equivalent combination of education and work experience. o Some shifts may require one weekend day o Be able to lift 35 lbs. o Pass security and drug testing
We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following:
Medical, dental & vision
401(k)/Roth
Insurance (Basic/Supplemental Life & AD&D)
Short and long-term disability
Health and Dependent Care Spending Accounts (HAS & DCFSA)
Transportation benefits
Employee Assistance Program
Time off/Leave (PTO, Vacation, or Sick Leave)
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.