Sr Mortgage Loan Support Services Specialist

As the nation's largest community credit union, we begin every day focused on delivering superior financial products and services for our 1.3 million members and more than $30 billion in managed assets. Our work has an economic impact as we support our members' financial goals. We are unapologetic about being devoted to our members and the communities we serve. Our business is guided by our people helping people philosophy – which includes our team members.BECU has been in business for more than 85 years, driven by unwavering core values and a dedication to improving the communities we serve. While we have a rich history, the future of our company, accelerated by business and technology transformation, is even brighter. There's never been a better time to work for BECU.To learn more visit becu.org/careers.PAY RANGEThe Target Pay Range for this position is $30.19-$36.78 hourly. The full Pay Range is $23.42-$43.56 hourly. At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role.BENEFITSEmployees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage. Employees have access to disability and AD&D insurance. We also offer health care and dependent care flexible spending accounts, as well as health savings accounts, to eligible employees. Employees are able to enroll in our company’s 401k plan and employer-funded retirement plan. Newly hired employees accrue 6.16 hours of paid time off (PTO) on a per pay period basis based on hours worked (up to a maximum of 160 PTO hours per year) and receive ten paid holidays throughout the calendar year. Additional details regarding BECU Benefits can be found here .IMPACT YOU’LL MAKE:As a Sr. Mortgage Loan Support Services Specialist at BECU, you'll play a crucial role in ensuring the seamless processing and management of mortgage loans. Your attention to detail and commitment to excellence will directly impact our members by safeguarding the accuracy and compliance of their loan data. You'll be the vital link that ensures our loan documentation is correctly uploaded, indexed, and transmitted to our third-party Mortgage Servicing Company, allowing BECU to maintain its high standards of service. Your efforts will be instrumental in managing FHA and VA loans, ensuring compliance, and resolving any issues that arise during the post-closing process. This position isn't just about checking boxes; it's about making a real difference in our members' lives by supporting them on their homeownership journey.WHAT YOU’LL DO:

Audit & Compliance Champion: Ensure all loan data elements meet investor guidelines by auditing and tracking them meticulously. You'll collaborate with the Mortgage team to make necessary corrections, guaranteeing successful data transmission to our Investor and Servicer.

FHA & VA Loan Specialist: Manage the FHA insuring and VA guarantee process, including accurate file stacking, tracking insurance status, and resolving any issues related to NOR (Notice of Rejection) status.

Problem Solver: Address and resolve any issues that arise in Secondary Marketing or Mortgage Servicing, working closely with internal and external teams. You'll also update post-closing procedures based on the solutions implemented.

Loan Flow Coordinator: Work in sync with the Mortgage Loan Funding area to ensure the timely and accurate flow of loan files from closing to post-closing stages.

Process Improvement Advocate: Continuously evaluate and refine current procedures to streamline department functions and improve efficiency.

Relationship Builder: Maintain strong communication and relationships with various internal and external stakeholders to ensure smooth loan processing.

ACH Report Handler: Review and correct the ACH report, making necessary updates in the Mortgage system and communicating with our third-party Mortgage Servicing Company to rectify any discrepancies.

Escrow & Validation Expert: Complete Escrow Rollovers, validate boarding audits for funded loans, and request wires as needed to maintain accuracy and compliance.

Construction Loan Support: Oversee several aspects of Construction loan completion post-closing, including onboarding loans to our third-party Mortgage Servicing and Construction Servicer, handling draw paperwork, and ensuring funds availability.

Mortgage Product Knowledge: Leverage your thorough knowledge of mortgage products and related functions to support origination, servicing, funding, and shipping.

Contribute Beyond: Perform additional duties as assigned, demonstrating flexibility and a willingness to go above and beyond.

This isn’t just about ticking off tasks on a list. It's about making a significant, positive change in BECU’s journey, where your contributions are valued, and your growth is continually fostered.WHAT YOU’LL GAIN:

Professional Growth: Opportunities to expand your knowledge and expertise in mortgage processing and loan servicing.

Collaboration: Be part of a supportive and dynamic team that values collaboration and innovation.

Impact: Directly contribute to the success and satisfaction of BECU’s members by ensuring smooth loan processes.

Empowerment: Autonomy to improve processes and make decisions that enhance department efficiency.

Recognition: Your efforts will be recognized and appreciated, making a tangible impact on BECU’s journey.

QUALIFICATIONS:Minimum Qualifications:

Bachelor’s degree or equivalent related experience.

Minimum of two years of work experience in mortgage banking, focusing on processing, funding, shipping, and servicing.

Desired Qualifications:

Verbal and written communication skills.

Ability to meet deadlines and prioritize tasks.

Compliance with Safe Act legislation, requiring annual registration as a Mortgage Loan Originator (MLO).

Ability to work with outside vendors to ensure timely delivery of mortgage documents.

PC skills, including proficiency with Microsoft Office and mortgage lending software.

Math skills, with accuracy in determining loan-to-value, payment-to-income, and debt-to-income ratios.

Availability for full-time hours, with additional hours as needed.

JOIN THE JOURNEY:Ready to make an indelible impact? Eager to be a part of a collaborative and innovative team where your ideas and contributions don’t just fill a role but fuel the growth and success of BECU? This is more than a job – it’s a chance to elevate your career, skills, and future, all while contributing to the robust technological landscape of BECU.Embrace the opportunity to grow with us. Apply now, bring your expertise to the table, and let’s achieve excellence together at BECU. Your journey of influence, innovation, and impactful contribution starts now. #BECU #YourGrowth #BECUJourneyEEO Statement:BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.Job Alerts: If you would like to be kept informed of new potential opportunities, click here (https://becu.wd1.myworkdayjobs.com/en-US/External/jobAlerts) . You will be asked to create an account if you do not already have one.From our very beginning, BECU has been about people helping people. As a financial services cooperative, our purpose has and always will be the same: we work together to best serve our members and improve the financial well-being of our community. More than 80 years and one million members later, we're still rooted in our values, practices and mission - and even more passionate about our future.As one of the nation's leading credit unions, we're not driven by profit. We're owned by our members and their interests are at the core of everything we do. Now we're growing faster than ever beforebut we'll never forget our roots. To continue doing right by our members, we believe we must first do right by our people. Here, you'll receive the resources and support you need to learn, grow and build a meaningful career. Because we know it's our people who make us special.