About the product and missionWe are looking for a User Researcher 2 to join the Power Automate team to create trustworthy human-centered experiences that solidify Power Automate as the leader in AI-first automation. The rapid growth of the Microsoft Power Platform (Power Apps, Power Automate, Power Virtual Agents) is fueled by organizations across the globe investing in the low-code/no-code development model to accelerate their AI and digital transformation. Our team is proud to scale this ambition by investing in Power Automate – a comprehensive, end-to-end cloud automation platform powered by low code and AI. Power Automate is currently used by customers to optimize businesses processes and to uncover business automation opportunities with task and process mining.At Microsoft, we have a clear mission and bold ambitions: Empower every person and every organization on the planet to achieve more through our technology and innovation. To make that a reality, our Power Platform team is charged with crafting solutions that help customers transform their companies—whether they want to empower employees, engage customers, optimize their operations, or change the very nature of their product or business model. For this, we’re leveraging modern design paradigms as well as the latest AI capabilities, all with a steadfast commitment to customer privacy and AI ethics. Our success requires a deep understanding of our users and an ability to transform data-driven insights into relentlessly simple, intuitive, and humanistic experiences: This is where you come in!About the roleYou will build a deep understanding of users, competition and market, and conduct analyses in a fast-paced, agile environment. You’ll improve the solutions we build by uncovering actionable insights for the existing product, as well as gaps, needs, and opportunities to guide future investments. You’ll work with designers, product managers, developers, and other researchers to strategize together on ambiguous and ambitious challenges. You’ll use your storytelling skills to inspire change at all stages of product development by delivering engaging, insightful, and action-oriented recommendations that are easy to digest and act upon.Your primary job is to advocate for our users and turn their needs into reality by helping the product team understand what would make a user’s experience more useful, valuable, and delightful. You will work in a high performing UX Research team where community of practice and learning from one another keeps everyone supported while working at a fast pace. In addition, you’ll be joining Microsoft’s larger community of researchers across the globe where we share best practices and celebrate our learning in an annual conference, publications, mentorship programs, and more.You can learn more about our digital transformation efforts and various initiatives to democratize tech for everyone here:https://www.microsoft.com/en-us/industry/digital-transformationMicrosoft Power Automate – Process Automation Platform | MicrosoftMicrosoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.ResponsibilitiesYour responsibilities will include:
Work closely with cross-functional product teams to develop a research program that includes strategic and tactical research studies, and proactively advocate for collecting the right data to positively impact product direction and experience
Conduct a mixture of qualitative and quantitative research activities to inform all stages of product development, from exploratory analyses to generative hypotheses to driving UX health metrics that shape product experience
Create actionable insights from your own research findings and by leveraging research done by others
Communicate your findings in a clear, concise, and visual (when appropriate) manner to key stakeholders
Empower your stakeholders to make effective decisions and take action on research insights in a fast-paced, rapidly changing environment
Influence senior leadership with a persuasive data-driven stance on business opportunities and experience gaps
Embody our Culture (https://www.microsoft.com/en-us/about/corporate-values) and Values (https://careers.microsoft.com/us/en/culture)
QualificationsRequired Qualifications :
Bachelor's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 2+ years User Experience Research experience
OR Master's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 1+ year(s) User Experience Research experience
OR equivalent experience.
Other Requirements:
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Preferred Qualifications:
3-5 years of experience conducting product design research
Experience using a variety of design research methodologies including but not limited to: usability studies, field studies, in-depth interviews, heuristic evaluations, concept validation, user journey maps, benchmarks, scorecards, competitive reviews, surveys and experience with UI design best practices and agile software development.
Ability to quickly and effectively analyze research data and present rich findings simply and clearly to influence product design and direction
Demonstrated experience delivering projects and customer insights that resulted in positive product impact
Passion for learning new technologies and understanding the needs of users across a wide range of technical abilities.
Excellent project management skills
Ability to work effectively across functions and with members of other teams
Experience generating andleveraging quantitative insights such as telemetry-based usage data and high-volume survey data
Thorough understanding of trends in Artificial Intelligence (AI), and experience researching AIadoption and use
Understanding of and experience with software and tools for user research (e.g., Usertersting.com, UserZoom, Dscout, Figma, Qualtrics)
Experience with research on business applications and enterprise SaaS (software as a service) solutions
UX Research IC3 - The typical base pay range for this role across the U.S. is USD $98,300 - $193,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $127,200 - $208,800 per year.Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-payMicrosoft will accept applications for the role until June 26, 2024.#BAPStudios #BAPJobsMicrosoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .