Description We are seeking a Technical Account Manager based in Puyallup, Washington. This role involves managing customer relationships, ensuring customer success, and liaising with internal teams from Operations, Service Delivery, and Administration. This is a customer-facing, process-oriented position that plays a crucial part in safeguarding company revenue, client retention, and account growth. About the Role: This individual will oversee customer relationships and expectations while coordinating with internal teams from Operations, Service Delivery, and Administration to ensure customer success. This role is direct, customer-facing, and process-oriented, requiring active involvement in protecting company revenue, retaining clients, growing accounts, and leading efforts to modernize existing client infrastructure. This person will focus solely on managing current clients and will not be responsible for acquiring new ones initially.Requirements Must haves:
5+ years of experience in Account Management or a similar role
Technical experience - this could be a background in technical sales or Tier I or II Help Desk with a sales mindset
Strong ability to be customer facing
Will only be managing their current clients
Nice to haves:
Experience developing SOW's & SLA's for products and services needed
MSP experience
Core Benefits: Sales Commission M/D/VST Disability InsuranceSimple IRA with match PTO/Holidays/Sick Time: 1st year is 1 week, 2nd year 2 weeksTechnology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .