Please submit applications for this position using the following link: https://careers-anothersource.icims.com/jobs/101524/director-of-infrastructure-and-it-operations-at-university-of-idaho/job?mode=job&iis=SOURCE&iisn=Craigslist
Another Source’s client, University of Idaho, is recruiting a Director of Infrastructure and IT Operations to join their team in Moscow, Idaho. This is an on-campus role, with the flexibility to work from home as needed.
Position Overview
This leadership position is directly responsible for the direction of the IT Infrastructure and Operations team, leads the development of university-wide infrastructure technology goals and objectives and leads the implementation and maintenance of supporting technologies. This position develops a university-wide investment strategy for advanced innovative infrastructure technology and actively develops and reviews university programs, processes, and capabilities to ensure that infrastructure technology programs and initiatives supports the delivery of functionality to accomplish the statewide mission of education, extension, and outreach. IT Infrastructure and Operations support university-wide services for the statewide data network, telecommunications infrastructure Internet connectivity and computer and storage services both on-premise and in the cloud.
This position reports to the VP for IT and Chief Information Officer and is part of the Office of Information Technology (OIT) leadership team.
What’s in it for you:
Located in the beautiful rolling hills of the Palouse, Moscow is a great place to live, work and play! In addition to housing our residential campus, this safe, close-knit community offers amazing restaurants, arts and entertainment, shopping, recreational activities, and breathtaking natural beauty. In fact, Livability.com voted Moscow, Idaho as the number one place to raise a family in the United States.
Working at U of I:
Benefits: https://www.uidaho.edu/human-resources/benefits
Founded to make a difference: https://www.uidaho.edu/about
The anticipated annual base salary for this position is $120k to 140k
year depending on education and experience.
Responsibilities:
Develop and implement a comprehensive technology infrastructure strategy aligned with OIT and university objectives
Oversee the design, implementation, and maintenance of the university’s IT infrastructure, including networks, servers, storage, and other critical systems
Ensure team focus on the security, integrity, and availability of all technology infrastructure components
Collaborate with cross-functional teams to drive innovation projects from concept to implementation
Manage technology projects and work closely with stakeholders to define success criteria to ensure projects are delivered on time, within scope, and within budget.
Build and lead a high-performing technology team, fostering a collaborative and inclusive team culture that values diversity and promotes a positive working environment and professional development opportunities
Evaluate, select, and manage technology vendors, service providers and related contracts to ensure the delivery of high-quality services and solutions
Support the development and continuous improvement of rigorous IT service management processes for IT Infrastructure and Operations and for the Office of Information Technology
Other duties as assigned
Breakdown of Responsibilities:
40% Provide effective and efficient computing and network infrastructure services
20% Ensuring highly secure computing and network infrastructure
20% Developing and implementing short and long-range plans for the Office of Information Technology
20% Developing and implementing short and long-range plans for the Office of Information Technology
Providing vision, leadership and management for the IT Infrastructure and Operations unit
Required Experience
8 years planning and implementing technology infrastructure in a customer-focused environment
5 years managing technical personnel
Working in a customer service-oriented team environment to accomplish shared goals
Managing multiple multi-stakeholder technology projects with competing deadlines and budgets
Designing and deploying infrastructure in a hybrid-cloud environment
Experience in IT service management and IT process development and improvement
Required Education:
Bachelor’s Degree in Computer Science or Management Information Systems; four additional years of experience (for a total of twelve years) may substitute a Bachelor’s Degree
Additional Preferred Qualifications:
Knowledge of enterprise network architecture, design, and support
Documented on-premise and cloud infrastructure administration experience
Proven experience with large scale project management
Preparation of successful grant proposals for technology infrastructure
Working knowledge of service level agreements
Experience with both commercial and open source enterprise class network management tools
Experience managing technology infrastructure in higher education
Proven experience in networking voice, data and video
Background of servicing customers in a technical environment
Understanding of endpoint management concepts
Experience with ITSM and ITIL, particularly incident and change management
Understanding of DevOps concepts and the role of infrastructure support in successful delivery
Understanding of Agile methodologies
The University of Idaho (U of I) is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained faculty and staff. Women, minorities, people with disabilities and veterans are strongly encouraged to apply. In compliance with applicable laws and in furtherance of its commitment to fostering an environment that welcomes and embraces diversity, U of I does not discriminate on the basis of race, color, religion, national origin, sex, age, sexual orientation, gender identity/expression, disability, genetic information or status as any protected veteran or military status in its programs or activities, including employment, admissions and educational programs.
Another Source works with their clients, on a retained project basis. We are committed to building inclusive candidate pools as we partner with hiring teams. Veterans, women, people of color, LGBTQIA+, and people with disabilities are encouraged to apply. As you read through the job posting and review the list of qualifications (required and/or preferred), please do not self-select out if you feel you do not meet every qualification. No one is 100% qualified. We encourage you to apply and share your story with us.