Field Service Engineer

Position Purpose: The Field Service Engineer is responsible for delivering exceptional technical support, maintenance, installation, and customer training services for TOMRA's cutting-edge food sorting equipment. This role aims to ensure the seamless operation of TOMRA's solutions, maximize equipment performance and enhance customer satisfaction.Primary Job FunctionsPerform field service work at customer sites which includes installation, commissioning, testing, integration, optimization, maintenance and repair, ensuring full functionality according to machine specifications.Perform all mechanical, electrical, electronic and optical tuning and setup.Analyze, evaluate and diagnose equipment; troubleshooting machine problems through to resolution.Perform preventative maintenance including preseason service, postseason service and enhancing ongoing performance of machines.React in a prompt and professional manner to customer machine issues in the field. Where an easy fix is not possible, ensure customer is well informed of the next steps and potential costs.Address customer complaints and if necessary, escalate to appropriate stakeholders.Maintain close relationships and work collaboratively with engineering, research & development, sales, customer solution delivery and other internal stakeholders for continuous improvement activities, to advise on any potential sales opportunities and to successfully complete projects. Contribution and collaboration is vital whether its research and development site testing, refurbishment, refitting, upgrades or new installs, all projects require teamwork.Act as the voice of the customer in the value chain to improve products systems and services, by reporting on feedback and comments received in the field leadership, research and development, or sales.Assist with training and development of new Field Service Engineers, as requested.Instruct and train customers on operation of machine, utilization and required maintenance of the systems.Manage and control tools, test equipment, technical documentation and other assigned equipment.Embrace related assignments and responsibilities as required to contribute to the overall success of the team.Safety, Quality and CompliancePromote a “Safety First” culture throughout the company, our customers, and our industry.Ensure adherence to safety and quality across all facets of our operation and customer delivery.Ensure the team works within agreed operating models, and ensure all decisions are made within agreed authority limits.Ensure compliance with agreed policies, processes, procedures, controls and address quality and assurance outcomes as required.Observe and comply with our code of conduct. Identify, implement and embed any Excellence initiatives to improve quality, performance and efficiency of the team to facilitate outstanding customer experience.Organization Complete administrative tasks in an accurate and timely manner.Positively and actively support effective communication, encourage and provide constructive feedback.Support the overall organizational vision, values and culture.Any other reasonable duties as required.