Introduction
The Field Technician position is a key role at Reign City Property Maintenance. You are the “tip of the spear” when it comes to serving our customers. Your quality of service, friendly demeanor, attention to detail and professionalism go a long way in making Reign City a memorable company in the eyes of our clients.
The Field Technician represents the future leadership of Reign City’s Operations Department. FT’s who show a willingness to learn new things and effectively put them into practice have an excellent opportunity to pursue a greater role with the Company.
Production
Efficiently work in a crew of two to three, doing your part to ensure that all Reign City standard operating procedures are followed.
Assist Crew Leader in timely arrival and completion of all scheduled work each day.
Assist Crew Leader in appropriate load-out of work vehicle(s) each day.
Look for opportunities to increase daily revenue through simple up-sells and additional scheduled work (when ahead of schedule), under the direction of the Crew Leader.
Do your part to help your team meet revenue targets each day
Ensure that all of your personal work meets or exceeds Reign City’s quality standards.
Customer Relations
Do your part to ensure that each customer is extremely pleased with the experience.
Follow all standard operating procedures and customer service principles at all times.
Conduct yourself in a professional and pleasant manner at all times.
Operations
Do your part to make sure all equipment is loaded up and accounted for before leaving the shop or a jobsite.
Ensure that you follow all of the Company standard operating procedures to the letter
Fulfill assignments given to you by the Operations Manager and Crew Leader such as the Vehicle Loadout Checklist and the Vehicle Appearance Checklist.
Look for opportunities to assist your Crew Leader by working independently and
taking initiative.
Work to improve your skills in all areas of service every day
Progress through the Companies 5-Star Certification Program and work toward becoming a Crew Leader
Key Skills And Qualities
The Field Technician must display a number of key skills and qualities to be effective. This is a fast paced, sometimes hectic work assignment. Most importantly, the CL must be able to assist the crew leader in caring for our customers in an exceptional way at all times, regardless of circumstances. An effective Field Technician will be able to smoothly carry out all Reign City standard operating procedures at all times while completing tasks in an efficient and
productive manner.
Below are some key qualities that the Company looks for in Field Technician candidates:
Ability to work with a team and enhance the team’s ability to produce.
Timeliness and reliability
Hustle, initiative
Positive, friendly demeanor, even when faced with negativity or hostility
Professional appearance and personal hygiene
A desire to learn new things and make rapid advancement, not only with the Company,
but in life.
Humility and teachability
A love for serving others