Vacancy caducado!
As our Front Desk Representative, you are the first line interaction with our guests, whether that is on the phone making reservations, in-person checking in our guests, or resolving guest issues and special requests. You represent the Resort to our guests throughout all stages of their stay by working with all resort employees to ensure every guest experiences superior customer care. This position has a direct impact on the overall experience and positive memories our guests have of their time with us. All tasks and interactions are done in a way that upholds the company’s mission, vision, and values.
THIS SHIFT IS SUN-TUE from 3PM-11PM
APPLY ONLINE AT https://portludlowresort.com/careers/
QUALIFICATIONS:
High School Diploma or equivalent preferred
Excellent communication and interpersonal skills
Previous customer service experience required
Ability to work independently and work as part of a team
Computer aptitude, experience with outlook, office and Maestro a plus
Ability to understand and follow company procedures related to guest safety and privacy
Ability to move throughout the hotel and stand for extended periods
Able to work a variety of shifts nights, weekends and holidays
Excellent people skills and an energetic personality
ESSENTIAL FUNCTIONS:
Welcome guests in a warm, friendly, prompt and positive manner
Effectively use and manage a multi-line phone system
Check-in and check-out guests, verify billing and process payments, create reservations, and address any special requests
Provide guests information on the Inn and resort amenities and hours of operation, answer questions about local attractions, and provide proper directions
Coordinate room status updates with housekeeping by notification of all check-outs, late check-outs, early check-ins, and special requests
Drive sales and maximizes revenue by up-selling rooms and amenities
Maintain a friendly, cheerful, and courteous demeanor at all times
Follow company procedures for handling cash and processing financial transactions
Follow company procedures in maintain guest privacy and safety
Be prepared to follow emergency notification procedures and guest communications in a calm, organized manner
Manage and resolve guest concerns and complaints in a professional, courteous manner
Balance paperwork at shift end
Work as a team player in meeting guests needs, and actively contribute to the efforts of other departments when necessary
Other duties as requested and assigned by your manager
Uphold the company’s Mission/Vision/Values
ENVIRONMENT
This is a fast paced and energetic position. The front desk is the nerve center of the Resort. The vast majority of guest needs are handled there. Multitasking is essential and the ability to deal with several different types of projects at once is also critical. The majority of your shift will take place in the space immediately behind the front desk. The ability to stand on your feet for the majority of your shift in required.
PAY RANGE: $16.28 - $17.50/hour
BENEFITS:
Medical, dental, vision
Life insurance
Flexible spending account
Employee Assistance Program
Paid time off including vacation, holiday, sick
Career Growth Opportunities
Training and Development
Retirement 401(k) Plan plus match
Resort discounts: free golf, discounts for accommodations, dining and marina rentals
Vacancy caducado!