Loan Service Representative II

The Loan Service Representative II is responsible for providing accurate and timely support to members and frontline staff for consumer and real estate loans after origination through payoff and lien release.Core Job Requirements/OutcomesProvide exceptional member service by demonstrating intermediate level knowledge in the assistance of coworkers, members and frontline staff on general loan servicing questions. Mentor team members by sharing process expertise to assist in training.Mitigate loan loss risk by ensuring that the institutions collateral is adequately secured through title perfection and Deed of Trust maintenance while also maintaining that the collateral is fully insured against any losses or damage. Ensures loan setup and documentation accuracy and completeness by reviewing and auditing new loans in order to prevent any unnecessary rework and member dissatisfaction.Adhere to regulatory requirements included in the Fair Credit Reporting Act and Consumer Financial Protection Bureau by responding to consumer inquiries and exception reporting while maintaining the institutions privacy and security policies and procedures.Keep departmental procedures and task instructions current by auditing and updating as needed. Contribute to the strategic initiatives of the credit union by supporting the Loan Service Specialist and Loan Service Managers with projects.Other Essential FunctionsUtilize continual improvement tools when performing servicing tasks and project work and communicate any necessary procedure updates and ideas for improvement to department managers.Provide support to team members by maintaining positive working relationships that promote a collaborative and inviting team environment.Process departmental reports and workflows to keep loan records accurate.Monitor incoming and outgoing mail.Support the Real Estate department and Financial Relief Solutions department by preparing modification agreements as needed.