Description Robert Half is searching for a (2) Service Desk Administrator – Tier 1 to support a local credit union based in the Pacific Northwest. This candidate will be required to evaluate, prioritize, troubleshoot, route, and answer support requests from end-users. This position will be a long-term contract (12 months) opportunity that is 100% Remote. Schedule: Monday – Friday – 9AM-6PM PST requiredJob Duties:
Thoroughly manages trouble tickets submitted by end users. Resolves all first-level issues during the initial request/response.
Escalates issues when it is deemed beyond first-level scope or skills or when unable to resolve. Follows up to ensure issue resolution. Documents the resolution so future issues may be resolved at the first level.
Follows up to make sure outstanding problems are being resolved and communicates to the stakeholder all updates through the ticketing system including triage/resolution specifics.
Manages and contributes to the development of existing support systems, centralized enterprise knowledge base, and enterprise automation initiatives.
Acts as an SME for support, automation, desktop imaging/deployment, and alerting. Works with other SMEs and coordinates as necessary to drive issue resolution.
Reports pertinent information and statistics to management to identify common problems/trends and recommends areas where training and documentation can be improved.
Assists with the development and management of new technical solutions used by the credit
Requirements
At least 1 year of relevant experience in a Service desk or related role
Proven Ticketing/Troubleshooting experience
Proficiency in Microsoft Office 365 and Active Directory support
Preferred: A+ Certification, Mac OS, and finance/banking industry
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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .